Vacant position application

CAREER OBJECTIVE • Summary: To secure a specific position in a high growth company with considerable opportunities. Ideally, involved with managing information system.

WORK EXPERIENCE

• Qatar Airways (Kingdom of Bahrain)
Position/Title: Sales and Marketing staff
Responsibilities:
- Handling daily business sales,
- Making business plan,
- Telemarketing,
- Supervisor assistant

• Taageer Finance Company (Sultanate of Oman)
Position/Title: Marketing Executive
Responsibilities:
- Vehicles financing
- Promoting products to different dealers
- Customer service
- Business skim plan
- Market competition research
- Studying out the approved and rejected deals

*For reference: Mr. Sanjeev Kumar (General Manager) at Taageer Finance Co, phone no: 7710123






















**CURRENT JOB
• Petroleum Development Oman (Sultanate of Oman)
Position/Title: IT Support Engineer
Responsibilities:

Overview of Service:
- Provide end users with the capability and access to solutions, via phone or e-mail, for any desktop computer or computer network related problems
- Provide end users with the answers to technology related questions, and other general information including contact information for district support personnel
- Provide first level phone or e-mail support for Office 2000 application software and other standard supported desktop software such as Internet Explorer; if an on-site visit is required for in depth application support, it will be coordinated by the Help Desk Team Leader and 2-line Engineers.
Level 1 support
- Level 1 is the ‘front line’ of support and is the point of first contact with the end-user.
- Level 1 Support calls are answered, recorded, and typically resolved by the same help desk Engineer who answers the phone call when the user calls the helpdesk.
- Ideally, Level 1 Support calls are resolved using the help desk analyst’s own knowledge combined with jobs of 2Line Engineers
- Level 1 Support resolves standard, day-to-day software usage questions and many applications.
Level 2 Support
-Visit the user if the problem cannot be solved on Line...




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EDUCATION /QUALIFICATIONS

• Institution: Dohat al Adab Secondary School
Country: Sultanate of Oman
Qualifications: Passed High School (Science Section)
Completed: 1998

• Institution: Bahrain University
Country: Kingdom of Bahrain
Qualifications: Bachelor of Business Information System
Completed: 2003

• Institution: Academic Council of NIIT
Country: Kingdom of Bahrain
Qualifications: -MS Word, Excel, PowerPoint, and Access
-Developing desktop applications using visual basic 6.0
-Programming MS SQL Server 2000 Database
Completed: 2003


OTHERS

• Institution: British Council
Country: Sultanate of Oman
Qualifications: English Language
Completed: 1996

• Institution: Dar Al Hanan and Al Manhal Private school
Country: Sultanate of Oman
Qualifications: TOEFL
Completed: 1998
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