IT Technical Support / Systems Engineer

To attain a position with growth potential that will utilise knowledge and skills acquired from educational and employment experience.

PROFILE
7 years working experience as an IT Technical Support Specialist at Philippine Savings Bank. Handled the areas of Makati, Manila, Northern & Southern Luzon including Visayas and Mindanao. Extensive working knowledge on the following areas of competence:

Computer Installation and Maintenance
System/Software Testing and Maintenance
Network/Cabling Installation
Information System/Technology Planning
Training Administration
System Hardware Planning

WORK EXPERIENCE
Philippine Savings Bank (Systems Support Operations Department)
Information Technology Division

Technical Support Specialist (Job Class 6) 2002-2005
Technical Support Specialist (Job Class 5) 2001-2002
Technical Support Specialist (Job Class 4) 1997-2001

Job Responsibilities:

- Performed logging of requests, providing statistics and assisting with monitoring user satisfaction
- Provides first/second level telephony support to users in IT-related problems
- Performed desktop support (via remote management tools and phone support
- Monitors application software, operating systems, hardware and network and informing users regarding service up-time, availability, recovery and performance
- Installed/change control of user terminals, defined software for Laptops and PCs, and other user devices like Printers, Scanners or communications devices.
- Continuously document and update the FAQ, Inventory checklists, and Service Desk manuals & work processes.
- Participates in any other IT related activities (i.e. new project implementations/deployment, OS upgrade migration, anti-virus rollout, email installation/configuration, training workshop, etc.)
- Performed administrative tasks assigned by the unit head
Attended trainings related to support functions

QUALIFICATIONS

Bachelor of Science in Computer Science at Centro Escolar University on May 1997

TRAININGS
Implementing and Managing Microsoft Exchange Server 2003 (NEW HORIZONS, PHILIPPINES - February 5, 2005)
Microsoft Access 2000 Proficiency (NIIT, PHILIPPINES – November 17, 2003)
Basic Router Configuration Training (WESOLV OPEN COMPUTING, PHILIPPINES – January 8 to 10, 2003)
Mastering Windows 2000 Administration (INFORMATICS, PHILIPPINES – November 5, 2002)
Network Installation Configuration-CCNA (INFORMATICS, PHILIPPINES - August 6, 2002)
Excel XP (NEW HORIZONS, PHILIPPINES – February 20, 2002)
Administering Microsoft Windows NT Server 4.0 (EDUPRO, PHILIPPINES – November 5 to 7, 2001)

TECHNICAL SKILLS
PC Assembly / Troubleshooting and Maintenance
Server Installation (Windows NT Server 4.0/2000/2003) / MSOffice Applications
Network LAN cabling (CAT-5 type)
Windows 98/2000/XP Professional/ Visio 2000 Professional
Flash MX/Dream weaver/Microsoft FrontPage 2000/Internet/Proxy Server