MBA Holder
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Education: 5
Experience: 6 years
Relocation: Yes - Internationally
Career Objective
Looking for a challenging position in a multinational environment whereby I can capitalize on my academic, pratical and interpersonal skills.
Professional Experience
Business Analyst, Information Technology Department, Arab Banking Corporation-Egypt (ABC), Cairo, Egypt, May 2002-2005
•Administrate and setup all the security needed on the application for all modules.
•Gather and consolidate the business requirements from all staff members/end users.
•Document users’ requirements and detailed functionalities.
•Liaise between the users & the technical staff to reflect their requirements into clear language that could be comprehended by the technical team.
•Make sure that the customized applications match the users’ requirements.
•Help users during the mapping exercise and verifying the results.
•Collect the reported problems, analyze them and periodically report problems & progress to Business Development Manager and highlight showstoppers or poor improving areas.
•Raise System Change Requests and System Incidents Reports that are brought up during testing and/or implementation.
•Provide high-level support for the Application Support Team.
•Support more than nine branches and back office departments in their daily work.
•Participate in the sigining off of the application
Quality Assurance Analyst, Information Technology Department, Arab Banking Corporation-Egypt (ABC), Cairo, Egypt, May 2001-May 2002
•Prepare test scripts and test the business and technical functionality of the system.
•Document the results of the tests and channel them to the concerned parties.
•Re-test to ensure system compliance and that corrective and preventive actions have resolved problems arising from the initial tests.
•Assist in preparing test environments for the Users Acceptance Test and function as a guide to the users during the actual tests.
•Ensure quality deliverables to the users and where necessary, propose corrective or preventive actions for the improvement of the quality of the system.
•Assist the users to isolate possible problems in the software after implementation.
•Participate in the paramters revision of the new application.
•Ensure the quality of the Parameters and make sure that it is the correct to reach the user’s business requirements.
•Ensure the quality of the system documentation.
•Ensure that the Bank workflow is matching the system functionalities
•Ensure the quality of the system technical, administration and security functionalities
Eductation
Post graduate Studies
• Masters of Business Administration (MBA), The American University in Cairo (AUC), Egypt, February 2004.
• Software Skills Development Program, Windows Administration, Information Technology Institute (ITI), Egyptian Cabinet Information and Decision Support Center (IDSC), Cairo, Egypt, January 2001.
Undergraduate Studies
Bachelor of Arts, Major Economics, Minor Business Administration, AUC, Egypt, February 1998.
Thanaweya Amma Science, Sacré Coeur College, Cairo, Egypt, July 1992.
Additional Information
Special Skills
Linguistic Skills:
Perfect command of spoken and written English, French and Arabic
Information Technology Skills:
• Operating Systems: MS Windows (9x, ME, NT Server/Workstation, 2000 Server/Professional and XP), Novel Netware, Unix and Apple Machintosh.
• Application: Photoshop, Acrobat Reader, MS Photodraw
• Perfect working knowledge of MS Word, Excel, PowerPoint, Access, Outlook, Visio and Project.
Interpersonal Skills
Strong Analytical Skills
Perfect Communication skills
Excellent Leadership and Organization Skills
Work both independently and within a team
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