Marwan Abdel Maged Katamish

An experienced Customer Service and Marketing with a proven record of accomplishments is pursuing a career with a multinational company.

- As a Retail Territory Manager doing the following:
1. Ensure the effective of communication between ExxonMobil and the Dealers in my territory through conducting monthly (regular) visits that focus on ExxonMobil /Dealer profitability, financial analysis, counseling on retail factors and merchandising elements with emphasis on improvement of customer buying experience.
2. Following up with the customers all problems till being solved.
3. Handling all kind of cases.
4. Handling all written complaints till it is solved.
5. Accountable for achieving company’s safety objectives and incident prevention measures in marketing outlets through the implementation of retail OIMS procedures.
6. Making presentations to managers for the marketing plan update.
7. Solicit Dealer buy-in on partnership strategies with the company, conduct territory meetings to ensure consistent messages are sent to the Dealer on company programs and strategies & support the implementation of the marketing plan with emphasis on delivery of world class customer service.
8. Analyze, evaluate and highlight deficiencies in dealer performance, and provide O.J.T to dealer and his staff (on site job training) as well as recognizing Dealer achievements. Place emphasis on dealer input into business strategies.
9. Collect and analyze competitive information, community affairs updates, leistlative issues impacting the business. Communicate information on current business environment.
10. Coordinate with customer service center to ensure smooth supply of products to his outlets and effective maintenance system to S/St’s equipment. Up-date and recommend any changes in Dealer’s approved credit and solve financial problems including overdues.
11. Evaluate profit centers and provide analysis and recommendation to maximize efficiency & income potential through direct consultation. Develop “Dealer Operating Analysis “ study for company owned sites on annual basis. Implement retail site operations best practices.
12. Coordinate with the Real Estate representative in preparing proposals files for NTI’s (New To Industry) as well as Rehab and Rebuild projects in company owned sites, Participate in the development of the retail network strategy.
13. Monitor a team of 30 Dealers.
14. Prepare monthly volume analysis comparing between current month volume verses last year it month.

Graduation - Graduated from Faculty of Commerce , Cairo University,
Accounting Department in 1994.
- Graduated from Talah Ben Abed Allah (Saudi Arabia) in 1990.

Computer Windows & Microsoft Office / 2000.
Excel, Power Point, Louts notes and the Internet.
Managerial Training Time Management – Wet Stock Management – Presentation Skills –Operation Integrity Management System (OIMS), negotiation skills , Retail entry Level , Plan Setting

Date of Birth 14/03/1973
Marital Status Married with one Child
Personal Interests Doing the following:
• Listening to all kinds of music.
• Reading.
Places Visited Saudi Arabia-Kuwait
Sports Swimming, football and playing Tennis.