Nasir's Resume

To obtain a challenging position in an organization where decision making, effective communication and quantitative reasoning are utilized and valued.

Dadex Eternit Ltd.
Largest Thermoplastic & Fiber cement Piping & Roofing Systems manufacturer in Pakistan.
Apr 2004 to Till Date
Role
Assistant Manager Customer Services


• To provide technical support to internal and external customers on product selection, designing, installation of internal & external water supply pipe systems, industrial & domestic effluents & sewage discharge systems, plumbing systems & designing & installation of fiber cement roofing systems.
• Review and analysis of complaints on national basis in detail and take such measures involving concerned departments to minimize their reoccurrence.
• To conduct Customer Delight Committee meeting for review the complaints to ensure corrective and preventive actions every month.
• To identify the training needs of In-House sales & marketing staff and to organize and conduct training sessions on fiber cement & thermoplastic products.
• To organize and conduct trainings / demonstrations for public / private / industrial sector organizations.
• Preparation of Standard Operating Procedures and ensure their implementation more effectively.
• Coordination with all departments to ensure that the SOPs are fully understood and properly implemented
• Promote the customer focus culture across the organization.
• To develop and update the technical literature, installation manuals and technical specifications of the products.
• Prepare, review and monitor departmental Action Plans.
• To manage the movement of Field Tools & Equipments & to identify and control the activities of maintenance & repair of these tools.
• To ensure that all departmental documentation is carried out as per ISO standard and to handle internal and external auditors (SGS Auditors) pertaining to ISO matters.
• To gather feedbacks from all over Pakistan on product quality and services and to make quarterly analysis and prepare an action plan on the basis of those feedbacks and regular follow-up for the actions to be taken.

„X Earned MSc in Information Technology from Saint Regis University London, UK.

„X Earned Bachelor of Engineering (Mechanical) from N.E.D. University, Karachi.

„X Earned Bachelor of Science from Karachi University.

„X Earned Diploma in Java Programming from I.T.S. Education, Karachi.

„X Earned Diploma in Computer Science from Petroman Institute, Karachi.

STRENGTHS


I have very strong analytical, communication & conceptual thinking skills in addition to my teamwork, management and cooperation skills. I have also got very sharp reflexes with a strong observing mind. I am customer focused professional with priorities in production of high quality work with confidence.