Abdullah Rsume
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Education: 3
Experience: 6 years
Relocation: Yes - Internationally
Career Objective
Senior Network & Computer Technician
Professional Experience
Hawk InternationalCo. December 2002 - Present
Senior Network and Computer Technician
Install, configure and maintain Network devices
Install configure and maintain Domain Server, Exchange server and Proxy server
Maintain IT security and data
Attain all the users calls & understand the concern for Hawks sites and camps including HQ
Troubleshoot / resolve employees concerns on telephone and by emails.
Record the complaints & allocate number for future communication
Keep track of users concern
Report Summary of all user complaints to IT Manager
Feedback collection after provisioning of service
Install; configure Hardware, Application Software and internet & emails set up required for business development.
Analyze the users problems and escalation to IT Manager
Manage any additional task given by Manager
Addar for Computers Co. October 2000 December 2002
Maintained computer equipments for international companies.
Installed and configured servers, and desktops.
Troubleshoot all Desktop related devices.
Installed communications devices such as ISDN, DSL, and SAT equipments.
Eductation
Education English Diploma Seb.20th, 2000
High Sanaa Institute of Teachers Graduation Sanaa, Yemen
Computer Diploma June 17th,2000
Al-Quds Institute Sanaa, Yemen
Honors Diploma in Networking June 13th, 2003
NIIT
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