Custumer Service

To establish a long-term career commitment by competing in a challenging mature environment.

February 2006 till Present Receptionist

Dilmun and Cathay Pacific First & Business Class Lounges

Bahrain Airport Services (BAS)
Bahrain International Airport

Duties:

• Greeting passengers
• Checking passenger entitlements and maintaining records
• Carrying out public relation duties
• Attending to passenger complaints
• Announcing flight boarding time and ensuring that passengers get on their flights on time
• Ensuring that the buffet area is organized in accordance to specifications
• Ensuring that the waiting and cleaning staff are performing their duties professionally
• Preparing statistical reports



May till October 2005 Hostess
Panorama Restaurant
Radisson SAS Grand Hotel (Sofia, Bulgaria)

Duties:

• Providing an efficient and courteous service
• Escorting guests upon arrival to their table
• Handling outlet reservations
• Helping guests with menu and outlet activities
• Assisting waiting staff in serving guests



2001 - 2002 Waitress
Al Waha Restaurant
Gulf Hotel (Bahrain)

Duties:

• Welcoming guests
• Carrying out waiting duties while maintaining five star service standards
• Issuing bills and presenting them to guests
• Attending to guests complaints

2002 till Present Bachelors Sociology Studies

South – West National University of Bulgaria

1994 to 1998 Management Studies Diploma
Alexander Teodorov – Balan Secondary School (Bulgaria)

Languages


• Bulgarian (mother tongue)
• English (fluent)
• Russian (good)
• Spanish (basic)
• Arabic (learning)