Operations

Wide diversity of experience including positions as Senior Sales Representative, Operations (Specialist) Manager, and Wholesale/Retail Manager. Proactive leader with a proven ability to develop and maintain employee loyalty.

Verizon Wireless
July 2000-Present

October 2004-Present
Operations (Specialist) Manager: Focus on all customer service-related functions in your store. This includes overseeing customer bill inquiries, payment issues, training, bill re-rating and rate plan changes; exhibiting quality customer service from greeting point through departure; ensuring that all aspects of a customers needs are met and that every customer has a positive experience; and answering phones and responding to customer inquiries in a timely manner. Also assist in closing store sales when needed; serve as back up to handling customer sales transactions; oversee bill payment processing and new account activations; and assist with invoicing, cash handling and purchase requisitions. Also serve as another manager in the store performing all managerial duties.

April 2002-October 2004
Assistant Sales Manager: Manage team of up to 10 retail locations. Make certain that my team has complete knowledge of all current Verizon Wireless promotions and that of our competitors. Ensure that all team members attain monthly quota. Perform goal setting, coaching and performance evaluation of sales staff. Sell wireless products and services to existing and potential customers. Assist existing customers with problems regarding telephones, wireless service, and billing. Direct prospecting and telemarketing activities during slow periods.
Winner Circle 2000
Winner Circle 2001
Winner Circle 2002


Bay Area Services
June 1997-March 2000

Retail/Wholesale Manager: Managed inside & outside sales representative including tractor-trailer sales and other tractor sales (big or small). Supervised monthly inventory of warehouse assets and stock. Increase reliability of vehicle fleet without increasing in maintenance costs.

LaMarque High School completed in 1999. Completed in 3 years.

University of Houston. Senior.