Quality Management Systems & Organization Excellence Manager CV

My Vision is to be CEO Consultant for Organization Strategic Planning by using Quality tools to reach Excellence. My Mission is Improving my career at Quality and Organization Excellence Field by gaining more experience, and increasing know how.

Current job
* Job Title : Quality Management Systems & Organization Excellence Manager
Employer : AVIATION INFORMATION TECHNOLOGY COMPANY- MINISTRY OF CIVIL AVIATION.
Employer Country : Egypt From : October 2004 – Present
Responsibilities:
• Creating and establishing Integrated Quality Management System for AVIT includes (Quality Plan, Business Future Process, Quality Policies, Procedure and Quality Manual. As well as establishing Quality Improvement teams).
• Participating with steering committee in deployment of strategic plans and dividing them into tactical plans.
• Translating Strategic Objectives through Balanced Score Card methodology. Set, measure and Analysis Key Performance Indicators for each department at the company and for the company overall and present the results of measurement periodically to Top Management.
• Working with other managers to establish quality goals for new services provided.
• Managing three business units (Customer Satisfaction, Internal Audit, and KPI).
• Leading two successful Quality Improvement teams one team worked on studding the reasons of lost bids saved 8 Million Egyptian pounds and the other team worked on reducing Service Level of Agreement by 10%.

Previous Employment
* Job Title : Quality Management Systems Specialist
Employer : Wadi Holdings (Holding Company- Private Sector)
Employer Country : Egypt From : August 2001 Till : October 2004
External Audit Achievements:
• Renewal ISO certificate for two companies (Food Industries and Grant Parents).
• Renewal ISO certificate on new ISO 9001-2000 for two companies (Food Industries and Grand Parents).
• Surveillance without NCR’s three times.
Internal Audit Achievements:
• Number of audited departments for two ISO certified companies = 21 Dept.
• Number of audited departments for two non-ISO certified companies (Internal procedures) = 17 Dept.
Each department audited twice per year.

Previous Employment
* Job Title : Quality Assurance Auditor & Tour Operator
Employer : Euromed Lady bird travel (Head Quarter United States)
Employer Country : Egypt From : December 99 To : August 2001
External Audit Achievements:
• Renewal ISO certificate.
• Surveillance without NCR’s two times.
Internal Audit Achievements:
• Number of audited departments per year = 16 Dept.

Professional Degree : Certified Quality Manager
Certification Body : American Society for Quality, Wisconsin, USA

Highest University Degree: Diploma
University : Ain Shams University
Research Field : Accounting
Year : 2002

First University Degree : B.Sc. Commerce
University : Ain Shams University
Faculty : Commerce
Major : Accounting
Grade : Good
Graduation Year : 1999

Course
ISO 9001:2000 Certified Lead Auditor “SGS” accredited from IRCA
ASQ Certified Quality Manager “American Society for Quality, Wisconsin, USA in cooperation with AUC"
Statistical Process Control “SGS”
HACCP Course
“The Six Sigma Solutions”
Orange Belt “AUC”
Seven Habits for Highly Effective People
Food Processing
Poultry Production
ISO 9001-2000 Certified Internal Quality Auditor ”SGS” accredited from IRCA
OS & Network 4
Communication Skills
Time Management
Facilitation Skills