IT Manager

IT Manager position to lead the organization in the development and management of system infrastructure and technology to provide the most efficient support for current operations and future needs.

• Prepare company’s information system strategy, goals, objectives and budget in line with the
company’s executive team vision to develop cost effective IT solutions.
• Develop and maintain of information technology policies and procedures manual to assure the
standards relative to an overall strategy to provide an appropriate degree of standardization.
• Plan for the acquisition and deployment of needed resources and/or technology solutions based on the
business needs to ensure strategic planning is aligned with the company’s management vision. (IT
organization should be business focus not technology focus)
• Setup up and monitor Service Desk function to ensure continuous, stable, and reliable operation of the
network infrastructure (hardware, applications, network, services, etc).
• Set IT metrics to maintain and improve IT service quality and effectiveness.(You can only effectively
control what you can measure.)
• Manage and maintain a powerful supportive interface with company's departments and branches using
automated application system appropriate for supporting departmental activities; facilitate
communication between users to develop information sources for meeting individual departmental
computing needs.
• Manage the delivery and implementation of IT solutions (including Training Software, Company
website, E-mail) to meet the company’s business needs.
• Develop backup plans and procedures to ensure systems availability, security and disaster recovery.
• Orient employees with new systems to ensure employees satisfaction and smooth operations.
• Ensure the security of the information systems, communication lines, and equipment.
• Serve on planning and policy-making committees.

• MBA Arab Academy for Science and Technology (2009) GPA 3.83
• Bachelor of Science Engineering, Alexandria University 1986

• Microsoft Certified Systems Engineer (MCSE)
• IT Infra-Structure Library ITIL (IT Service Management)
• Certified Security Professional (Comptia)
• Certified Quality Management Expert (TUV)
• Certified Quality Management Representative.( TUV).
• Several IT Certificates (Brainbench)

· Known for exceptional technical proficiency and astute understanding of business operations /
performance drivers across tech and management lines.
· Manage senior-level responsibilities far exceeding job titles.
· Personal and business watchwords are
o EXCELLENCE—continuously strive for perfection;
o ECONOMY—seek simplicity and elegance in planning and execution; and
o ETHICS—demonstrate personal integrity in all endeavors.
· Deliver exceptional rather than expected results through strategic thinking, innovative problemsolving
and managing teams /change for performance excellence.
· Self-directed, disciplined, flexible, confident, and ready for new responsibilities.