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To provide top ?V quality professional service on financial and managerial matters in challenging and merit driven work environment with opportunities for career development and advancement.

ValuCard Nig PLC
HELPDESK UNIT KEY DELIVERABLES
„« Manage 24 x 7 operation of Contact Systems Support applications and Systems effectively and efficiently
„« Ensure integrity of data and data processing on applications
„« Ensure a high level of security around Customer Support and Call Center applications and Systems
„« Maintain Business Continuity Plan, Disaster Recovery Plans and procedures for responsible systems/applications management
„« monitor compliance with Control policy
„« Data Capacity Management
„« Backup and Archived Data Management
„« weekly Reporting and Presentation for management
„« Call Center solutions and Systems Management
„« Service Support & Delivery.
„« Implementing and supporting business information systems or call centre / helpdesk systems, in a predominant service support and delivery organizations.
„« Provide online support on CardBase 2000 software functionality
„« Daily Monitoring and tuning of IBM MQSERIES for performance optimization
„« POS merchant registration /Terminal configuration and supervision
„« Development of a customized CardBase2000 reports using Seagate Report Writer and Access for management.
„« Clients Installation and maintenance
„« Design and packaging of training materials using ?V PowerPoint presentation and Visio
„« Creating various inventory control database using Access and Seagate Crystal Report Designer with oracle as the backend for units.
„« Facilitates in Cardbase and visa training of member banks and merchants
„« Supervisory roles.

NETWORKING UNIT KEY DELIVERABLES
„« Network troubleshooting
„« website design support
„« Router configuration and maintenance support
„« System maintenance, backup and recovery
„« Troubleshooting faults of PC software and hardware
„« Monitoring Central CSA Server.
„« Provision of technical assistance to Consortium banks.
„« Administering Gauntlet firewalls for controls
„« Generation of weekly report stating status of links during specific periods of the day (using batch file)
„« PGP software 7.0 installation/setup for secure mail transmission between ValuCard and member banks

ACADEMIC QUALIFICATIONS OBTAINED

„« B.sc. Computer Science. ( 2nd Class upper Division )
„« Senior School Cert. of Education
„« Junior School leaving Cert.
„« Primary School leaving Cert. ( Distinction )


PROFESSIONAL CERTIFICATION
„« C.C.N.A
„« MBA in view [2006]

C.C.N.A

TRAINING ATTENDED
„« PL/SQL ?V BITRAX
„« Administering windows 2000 active directory ?V BITRAX
„« Introduction to Seagate crystal report and cardbase 2000 ?V ValuCard
„« Visa First - ValuCard Nigeria PLC
„« Visa merchant acquisition - ValuCard Nigeria PLC
„« Visa ITC Operation
„« Visa FIMI
„« TWCMS SysAdmin
„« Customer Service With An Issuing Business.
„« Card Management Operation
„« EMV concept and migration impact -Gemplus
„« System/Network Administration ?V VALUCARD
„« BTT(Bank Teller Terminal) operation course ?VValuCard
„« Merchant acquisition - Visa
„« Visa First - Visa
„« Introduction To CardBase - ValuCard Nigeria PLC
„« Intermediate CardBase - ValuCard Nigeria PLC

PROJECTS HANDLED
„« Development of an automated customized knowledge based helpdesk call database for ValuCard helpdesk
„« Development of an automated card control database for cards inventory and control for accounts division
„« Development of an automated card control database for banks - ValuCard card transactions.
„« Development of an automated banks online signatory system for signature verifications.
„« Development of an automated Visa Merchant information System.