Public Affairs / Staff Motivational

To obtain a professional and challenging position in a well-established company where my experiences, skills and capabilities will allow me to have a strong career and opportunity to grow.

1. Citibank Employee Program Manager (Nov 2005 – now)
CITIBANK, NA Jakarta
o Manage a strategic communication to communicate employees program and employee reward & recognition
o As an Internal Event Organizer, plan and execute Citibank community event program, e.g.: Gatherings, Music Concert, Independence Day, Citibank Anniversary, Outings, etc.
o Develop and maintain vendors relationship
o Develop and cross-selling with partners to make special benefit for employee
o Providing seminar for employee training and development
o Ensure active involvement of employee, units and groups throughout the design, delivery and evaluation of planned learning experiences.
o Assist the business on having better focus on employees satisfactions

Service Relationship Manager (May 2004 – Nov 2005)
CITIBANK, NA Jakarta
o Maintain relationship with customers
o Manage The transaction traffic in the branch
o Supervise quality, problem-free delivery, prime and timely service to customers
o Responsible for handling inquiries and maintenance related to banking, investment and card product
o Extended hand of sales unit
o Responsible for ensuring compliance to audit policy
o Supervise Customer Relationship Officers.

2. ‘Passport’ Membership Relations Manager (2002 – 2004)
PT. Pasaraya Tosersajaya, AlatieF Coorporation, Jakarta
o Manage loyalty program division
o Develop shopping loyalty card business
o Develop new / existing merchants for member’s benefit (cross-selling)
o Maintain relationship with customers, store tenants and partners.
o Achieve member quantity and member’s spending target
o Supervise database management, customer services and courier.

3. Sales Supervisor – Digital Printing (2001 – 2002)
FUJIFILM, PT. Modern Indolab, Jakarta
o Develop new business / account
o Maintain relationship with customers
o Achieve sales target
o Supervise Sales Executives.

4. Operational and Marketing Supervisor (2001 – 2000)
PT. Dharma Distrindo Sarana Sejati, Jakarta
o Maintain relationship with customers
o Achieve sales target
o Supervise sales counter staffs.

o Gunadarma University (S1), Faculty of Computer Science, majoring in Management of Informatics, Jakarta (1994 – 1999)

1. CITIBANK

o Thank You Concert
Music concert and gathering as an appreciation and gratitude from
Management to all Citibank Indonesia staffs and their spouses
o CitiBAND & CitiVOICE
Music competition for staff
o CitiLEAGUE
Basketball and Cheerleader competition for staff
o Leadership Group Forum
Departments’ outing program with learning and development session
o Movie Night
Watching movies together to all Citibank Jakarta staff
o Managers Gathering
Gathering for all Manager Level + up, Business Update program
o Long Service Award
Providing celebration program for all staffs with long-service dedications
o Dipsticks Survey
Staff’s satisfaction measurement with on-line survey program
o CitiLEAGUE
Basketball and Cheerleader competition for staff
o The Power Of Your ID Card
Privilege program to all Citibank staff by using / showing their ID Card at
Citibank’s Partners. E.g. Optik Seis, Fitness Center, NEC, HP, Mister Bean
Coffee, Hard Rock Café, Kyoka Restaurant, DKNY Time, Diesel Time, Fossil
Time, Melia Purosani Hotel, Telkomsel, Java Jazz, etc.

2. PASARAYA Department Store

o Spotlight
Special offer from tenants using the loyalty member card
o Partners’ Cross-Selling
Special offer and benefit from third party partners