IT Support

Desktop Support Engineer A Position using proven technical skills Promote knowledge sharing and high levels of skills among employees.

Jeraisy Computers and Communication Services
Dammam, K.S.A. - Saudi Aramco Project
July 02, 2002 – Present
Workstation/Network Support/Field Support Engineer

Performs onsite trouble shooting and repair of Defective Computers (Desktops/Laptops) Printers (LaserJet, Ink Jet, Dot-matrix, thermal), Plotters, Scanners.
Was assigned at workshop to repair pulled out printer, scanners laptops, and other computer peripherals
Uses REMEDY SERVICE MANAGEMENT SYSTEM to check for assigned task. Record activities and problem resolution with the systems
Uses Remote system tools like net meeting, Remote Desktop Connection, DAMEWARE, and System Management Server (SMS) PC anywhere v10 to solve end-user problem remotely

Uses Ghost Image software in restoring Saudi Aramco standard and customize Operating system and its applications from both CD images and from the hard disk image.

Assigned in area Workstation Support Division as field technician supporting all Saudi Aramco Facilities like GAS, GOSP, WIP plants, and Rig’s for more than 1000 users, including Administration Buildings, Health Centers and Saudi Aramco Schools with full customer satisfaction in mind.
Assists LAN Administrators in installing application patches, Hot Fixes, solving programs conflicts, Maintaining Exchange users, Maintaining Network Printers, Help in Coordinating known Hardware and Software issues to respective Vendors, Help in Deploying New Computers and Printers.
Participated in after hours on call roster, other duties as directed from time to time

Assigned in a special project (Aramco Network Migration) migrate old token ring network users to Ethernet network. Replaces old switches, hubs and modems and make sure that all patch cable are labeled and organize from patch panel to the switches.

Phil. Science Technology Center, Kaloocan Philippines 1998
Micro Computer technology


Meralco Foundation, Manila Philippines 1995
B.S Industrial Electronics

Gov. Andres Pascual College, Navotas Philippines 1994
High School

Microsoft Certified Professional (MCP)
Microsoft Certified System Administrator (MCSA) 2003
Microsoft Certified System Administrator (messaging)
HP Accredited Platform Specialist (HP APS)
Servicing HP Commercial Inkjet Printer (Test Title 949)
Servicing HP Notebook, Desktop, Workstation (Test Title 846)
Review and Preparation for CCNA Certification Exam and study LINUX (Red hat)