proactive graduate

To be in a dynamic work force that is productive and challenging. - To attain a desired professional distinction and proficiency. - Strive for excellence and precision at all times, in all positions and circumstances

Operations Officer
Edexcel Ltd. UK - May 06- Present

-Responsible for providing first-class customer service to clients in the prompt and efficient handling and resolution of issues.
-Processing acquired data from various formats into the company’s database
-Ensuring efficient and proactive logistic communication and report, tracing and updating the office manager of request status and problems encountered
-Supporting Edexcel’s administrative objectives by ensuring optimal logistic efficiency, preventing and managing late deliveries of requested documents.
-Ensuring strict confidentiality of clients’ information and managing company’s data.

Loan Analyst
Heath mill Business Services UK - Oct05- Apr 06

Responsible for credit checks and calculating of amount to lend
Debt collection via outbound calls
Responsible for verifying customers account to resolve discrepancies.
Receiving and dealing with incoming calls.
Working out convenient payment plan for customers to payout loans, thus achieving both the aim of debt collection as well as convenience for the customers so as to retain them.
Ensure call leads are utilized as specified

Administrative Officer
Power Holding Company Of Nig.
- Sep 04 – Aug 05

Administer Policies and procedures relating to data and records.
Processing Employee request
Assembling Data, Preparing special and periodic reports
Implementing New Procedures.
Replying mails and other correspondence


Client Service Executive
LIFEGATE
Nig - Dec 03 - Aug 04

Reviewing clients’ request & meeting with their representatives to discuss nature of client’s concern(s).
Obtaining clear and mutual understanding of specific results clients expects from the engagement
Assessing client’s primary areas of concerns and needs, the nature of work and time required.
Complete or assist in the completion of clients’ work.
Act as key liaison and supervise work from initial stage to completion.

MBA PHW Business School, Switzerland
BSC Business Administration

ACCA (Part Qualified)