IT User Support - Team Leader

Seeking a career in the field of IT, networking & computer related services

March 2006 – Present
IT User Support Co-ordinator
Schlumberger Oilfield Services, Cairo, Egypt

Responsibilities
· Managing a team of 2 subordinates handling users & network support
for 2 locations in Cairo; Kattamia Complex & Reda Pump Free Zone,
along with 5 remote locations outside Cairo (Abu-Rudeis, Matrouh,
Shukeir, Amreya & Port-Said).
· Supplying IT User Support Manager with month end reports for my
locations, as well as submitting Egypt’s month end report every other
month.
· Handling previously out of scope projects and infrastructural projects for
my locations.
· Currenly the SSO Trainer (Site Security Officer) and Security Champion
for the EEG Geomarket (Egypt, Sudan, Syria & Libya).
· Still participating in the day-to-day activities according to the work load,
as stated below in my previous position.

July 2002 – March 2006
Service Delivery Co-ordinator / On-Site Support Engineer
Schlumberger Information Solutions, Cairo, Egypt
(Previously SchlumbergerSema, Network & Infrastructure Solutions)

Responsibilities
· Users and network support for Kattamia Complex & remote locations.
· Team Lead since October 2004.
· Sitting-in for Service Deliver Manager when away.
· Participating in the Month End Reporting.
· Supplying Service Delivery Manager with monthly Personnel reports &
Service Quality statistics.
· Administration of 8 servers in 5 different locations (DHCP, file & print
servers, application servers & email).
· Administration of 7 different OU’s in the company Active Directory.
· Maintaining & supporting 500+ computers in 6 locations.
· Maintaining the computers’ security status (Anti-Virus software &
updates, MS Patches & software management).
· Participated in migration of Windows NT 4.0 environment to W2K Active Directory.

June 1999 – July 2002
Administrator / IT Coordinator
Schlumberger Logelco Inc.
Dowell, Matrouh, Egypt

· Job description: Accounting, chemicals inventory, personnel, revenue &
spending control, general admin work, location IT Coordinator,
Network Admin, Loss Prevention Team (LPT) member.

December 1996 – June 1999
Administrator / IT Coordinator
Schlumberger Logelco Inc.
Wireline & Testing, Abu-Rudeis, Egypt

· Job description: Assisting the Location Manager, general admin
work, personnel, location IT Coordinator, Network Admin,
Accident Prevention Team (APT) leader.

· 1992 – 1996
Bachelor Degree in Business Administration
Faculty of Commerce, Cairo University, Cairo, Egypt

· 1978 - 1992
Maadi Canal School (English Language), Cairo, Egypt

MCSE – Microsoft Certified Systems Engineer
· MCSE MS Windows 2000 since December 2004.
· MCP since May 2003.
· Currently studying for MCSE upgrade to MS Windows 2003.

Courses studied in the American University in Cairo;
1st. Computer courses, 1993 – 1996
· Introduction, Algorithms & DOS.
· DBASE III+ Assist & Programming (2 levels).
· Microsoft Excel 4.0 (2 levels).
· Novell NetWare ver. 3.11 & 3.12 (2 levels).
· Internet Basic Services.
2nd. Business Administration (3 levels), 1996

Courses studied during employment in Schlumberger:
o Windows NT 3.51
o LPT Leaders School
o APT leaders School
o Helicopter Passenger
o Upgrade course, Windows NT 3.51 to 4.0
o Circadian Rhythm (24-Hour Lifestyle)
o VSAT/Networking School
o First Aid & CPR
o Advance IT-1
o Offshore Survival
o Defensive Driving
o Fire Fighting
o Journey Management
o Information Security
o Drugs & Alcohol
o Emergency Response
o Electrical Safety
o Risk / Hazard Reporting
o Health & Hygene
o Environment
o MoveSmart
o HSE Management System
o Hazard Identification
o Vehicle Passenger
o Malaria Prevention
o Anticorruption
o Laptop Theft Prevention
o Descrimiation & Harassment
o Substance Abuse
o Bird Flu Prevention
o Personal Security
o Injury Prevention
o SSO Train the Trainer
o Security Champion Course

Computer skills
· Administration of MS networking environment.
· Administration of MS Server Family (NT, 2000 & 2003).
· Desktop support for W2K & XP.
· Support for MS Office (95 through 2003) & Applications.
· Support for browsers & Email clients.
· Virus handling & anti-virus software.
· Database utilities.
· Supporting LAN architecture.
· Very good s/w experience and troubleshooting.
· Very good h/w experience and troubleshooting.
· Language skills: Fluent in both spoken and written Arabic (mother tongue) & English.
· Very good international exposure.
· Very good physical & social resistance.
· Very good teamworker and managerial skills.