Law department

Seeking a position in the Legal department in a multinational company to build successful experience for a developing career

ƒ?Customer and Operation Service Agent ?V Vodafone-Egypt. [for seven months] April 2005 „³ November 2005.
ƒ?Responsibilities included:
„XCommunicating with clients.
„XTrying to improve the quality of the service.
„XHandling clients with different inquiries and problem solving.
„XTaking more calls as possible and trying to keep my talk time stable with the same quality.
„XDelegated several times for about several weeks as a technical support.
„XDelegated for several times as an agent in the activation department.
Constructing a database for lists of contacts.

„XUniversity: Graduated from the Faculty of Law ?V [English Section] ?V Cairo University ?V [May 2006].
„XHigh school: Graduated from El Farouk Islamic Language School [2002].[Private language school]

ƒ?Presentation and Communication Skills:
„XCarried out numerous presentations during both study and work experiences.
„XDuring the years of college and work, participated in various activities that involved team building
Awarded a Consumer Recognition(Fifth Best Agent in the training period)Certificate from Vodafone.
„XAchieved for one time the first rank in my team as getting the most number of calls with the best talk time and with the best quality.

Taking law courses at the American Legal Center by Dr. Mohamed Hossam El Din.
„XFinished the training of solving the legal cases in English, and started the training of the legal contracts.
„XPlanning to take more courses in English, Microsoft office applications and continue the law courses