Technical Support

To utilize my experience in oil industry.

SYKES ASIA, INC.
Mandaue City, Philippines
June 2004 to present
Job Title: Technical Support Representative

DUTIES AND RESPONSIBLITIES

· Accountable for providing a high level of technical response to the customers of our client
· Ensures that all communication with customer is within the guidelines of the client
· Follows prescribed problem resolution procedures
· Handles customer’s product usage questions
· Ensures that cases and callbacks are logged in accordance with the Data Quality guidelines
· Reaches and maintains the level of technical competence and customer service skills are required for the post
· Ensures that all data is collected accurately
· Ensures that service levels are achieved as communicated by the Account Manager
· Contributes to other projects if requested

CUMMUNICATION SKILLS

· Competent in use of all technical methods of communication e.g. fax, email, telephone
· Conveys information clearly and effective both written and verbal
· Listens actively and effectively

TEAMWORK

· Works well with others
· Motivates and reinforces teamwork
· Develops rapport and trust
· Works to own standards and team standards

PROBLEM SOLVING

· Understands the relevant aspects of the client products supported
· Strives to maintain a sound knowledge of the client
· Problem solving capabilities
· Data capture and data quality

COUNTRY OF SUPPORT

· We cater to U.S customers thus we work on night shift
· Shifted to Asia Pacific Rim where we support customers from Asia Pacific, Australia and New Zealand
· Means of communication is through English Language


FIRST INTERTIONAL COMPANY INC.
Taipei, Taiwan
May 2003 – March 2004
Job Title: Assembly Worker

DUTIES AND RESPONSIBLITIES

· From the raw materials we assemble notebook computers
· Minimal Testing of notebooks before it will be ready for burning
· After Burning we do the final testing before it will be inspected for the QA
· We do repair for notebooks that are not passed from the quality standard
· Once repair is done we do the final testing
· Once pass from QA notebooks are ready for ship-out and ready for packing

OILWELL DRILLING TECHNOLOGY DEVELOPMENT CENTER INC., 2006
IADC TRAINING CENTER NO. W-006
IWCF TRAINING CENTER NO. PH-347
3rd Floor T.T. Building, A.S. Fortuna St.,
Banilad, Mandaue City, Philippines

Advance Certificate in IT Studies
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY, 2002
Quezon City, Philippines

Bachelor of Science in Computer Science
UNIVERSITY OF THE SAN JOSE RECOLETOS, 2000
Cebu City, Philippines

· Introduction to basic Oil Well Drilling Technology
· International Association of Drilling Contractors(IADC) RIG PASS Orientation and Basic Safety Awareness
· Introduction to Hydrogen Sulfide H2S & Self Contained Breathing Apparatus (SCBA)
· Basic First Aid at the Oil & Gas Drilling Rigs