Administrator / Coordinator

Seek and learn in a challenging environment . This builds self confidence, time management and leads to be Leader.

Logistics: Daily operations of all customers requests to various departments in the bank.
Administration: Handling all queries related to the department?¦s change in policy and procedures. Key member when changes in policies are made. One point contact for all the other department i.e. any issues of our department. Representing the Service Manager for all meetings, preparing and circulating minutes of the meeting to all concerned departments. Power point presentations and analysis of Service issues. Filing and diary management. Handling all administrative activities. Maintaining and evaluating confidential reports of the department.
Complaint Monitoring System: Handling customer queries, complaints and resolving it. Analyzing and setting standards according to business needs.
Marketing: Organizing, coordinating and supervising of all Marketing related events.
HR: Training all newly joined staff in the department. Also coordinating & arranging training with other departments. Getting their access cards, ids etc.
Warehouse Maintenance: Handling and retrieval of documents from the Warehouse.
MIS: Reports of Service Officers performances for incentives, quality of service provided, stationary report, training report for Relationship Manager and Service Officers, Complaint Monitoring report, Compliance Query reports, Call reports, Audit reports etc.
Short term Projects were handled.

Business Strategies: Meeting corporate clients, executing planning and budgetary notes for effective business deals.
HR: Advertisements related to Recruitment and Promotions were handled. Recruiting marketing executives with references from consultants and head hunters. Salary, Incentives and budget for the unit was handled.
Training: Preparing questionnaires, conducting training for executives, organizing seminars, presentations etc. Promotional Events for improving sales. Sales Techniques, Personality Development and Business strategies were conducted on periodic intervals.
Administration: Handling petty cash expenses, stationary, file maintenance,
Sales: Handling a team of 40 executives in marketing and sales.
MIS: Reports for training, sales and administration were given on daily/ weekly basis. Reporting directly to the Regional Sales Manager with regard to the duties given and presentation of the same in Power Point.

Qualifications:
Academic:
M. A. Public Administration, Chennai University, India
B.Sc. Physics from Chennai University, India

Professional:
P.G. Diploma in Computer (GNIIT) ?V Chennai, India
Diploma in HR & Administrative Skills ?V Nadia Institute, Dubai
Personality Development - Frank Finn Consultants, Delhi, India
Diploma in Travel & Tourism ?V Chennai, India

Languages:
English, Hindi, Tamil, Malayalam ?V Fluent in Speaking, Reading, Writing

Computer Knowledge:
Proficient in Computer applications, Intranet and Internet applications
MS-Word, Excel, PowerPoint, MS-Office, Outlook Express, Photoshop
Achievements:
„I Best team player and Best Individual in maintaining Service levels
„I Giving ideas for websites, advertising base lines and interior designs for leading artists in the respective media are major credentials.
„I Best Trainer and administrator appreciation from previous offices.
„I Anchored and presented Cultural events in College and leading TV channels.
Strengths:
„I Patient, Perseverant, Organized, Time bound and dedicated to the given work
„I Thrive on working in a challenging environment
„I Able to handle multiple tasks under pressure
„I Very innovative and well presentable under any circumstances