IT Engineer

A responsible and challenging position which can utilize my Knowledge, skills and experience in contributing towards fulfilling the company?¦s objective.

Work Experience:
Work as IT support Engineer in Loay International-PDO (01/June/05 ?X now)
Major responsibilities
• Provide support to on-site and remote user base, including clients, customers, taking calls and logging issues into a problem management database.
• Provides first/second level hardware and standard software support to all Computer users.
•Set up new PC?¦s and laptops, including installation of all necessary software and related hardware. Upgrading PC?¦s, both hardware and software and all related devices including modems, sound, video, memory, network card and hard drives.
• Use troubleshooting techniques to diagnose and respond to hardware and software and application problems.

Academic Qualification:
„« B.C.A (Bachelor of Computer Application)
„« Diploma in computer hardware and networking.
„« Diploma in Advanced Accountancy.
„« Master in Quality Management (Undergoing)
Technical Qualifications & Certifications:
„« CCNA (Cisco Certified System Associate)
„« MCSE (Microsoft Certified System Engineering)
„« MCSA (Microsoft Certified System Administrator), In Windows 2000 Server, Professional, Network Infrastructure, Network Environment.
„« MCP (MICROSOFT CERTIFIED PROFESSIONAL), In Windows NT 4.0 Server & Workstation.
„« Successfully competed Visual Basic & Oracle.
„« Successfully competed Wireless Broadband Voice & Data Training.

„« CCNA (Cisco Certified System Associate)
„« MCSE (Microsoft Certified System Engineering)
„« MCSA (Microsoft Certified System Administrator), In Windows 2000 Server, Professional, Network Infrastructure, Network Environment.
„« MCP (MICROSOFT CERTIFIED PROFESSIONAL), In Windows NT 4.0 Server & Workstation.