Mahmoud Salama

My objective for the future is to continue my development within companies that offer challenging opportunities to manage marketing and marketing communications activities.

19 years of professional experience within sales and customer service field in Exxon Mobile Co.
2 years with Detroit trading co. (sole agent for different types of heavy equipments - Dubai)
Experience:
1.Marketing and sales:
·16 years in sales and Marketing worked as Territory sales Mgr. in different areas then as segment sales Mgr.
·Set sales and margins yearly plans.
·Conceived and excited marketing and sales strategies.
·Increased market share and sales margins in an increasing competitive environment.
·Trained, developed and managed a high quality team of sales representatives.
·Implement company Credit policy and achieve credit targets to reduce customers outstanding amounts.
2.Customer Service:
·3 years as International Customer Service Manager (Export, bunker, Aviation).
·Support sales people to achieve their goals through capturing all sales orders and ensure executing them within Lead-time as in company’s delivery policy.
·Set and Implement automated Customer complaint system to ensure customer satisfaction.
·Join a team, which was responsible of setting and implementing credit policy.
·Recruited, trained and managed customer service team.
·Counseled staff and motivated them to achieve short and long term goals.
·Created and maintained an efficient work flow system within Customer Service and other department.

High school: English school at Heliopolis 1974
Bachelor of commerce – Business Administration – Ain Shams University 1978

Training courses:
·Time management
·Communication skills
·Sales & Marketing techniques
·Business administration
·SPIN
·Legal & Accounting principles
·Frontline leadership
·Management practice
·Business as unusual
·Presentation skills