Customer Service

To obtain a position providing the opportunity to make a strong contribution to the organizational goals through continued development of professional skills.

Grameen Phone Ltd: (Position: Officer) Working in Activation, Customer Demography Unit of Dhaka Region, Commercial Division from 23rd October 2006 to till date as a Periodical employee.
Job Responsibilities:
1. All kinds of Postpaid SIM activation, Migration, Reconnection & VAS execution
2. Quality check of all kind of post paid execution for all regions.
3. Daily, Weekly and monthly report generation for different units and provide customized report for Management team.
4. Provide solution to all customer touch as a interface of Technical, IT and other related divisions.
5. Run operation for 365 days a year and meet expected performance level
6. Cross functional activities

Grameen Phone Ltd: (Position: Customer Manager) Worked in Activation & POS Support Unit of Customer Management Division (CMD) from 17th January 2006 to 22nd October 2007 as a Periodical employee.
Job Responsibilities:
1. Organize the Data Entry team.
2. Provide information regarding GPSD queries.
3. Coordinate the Archive maintenance team.
4. Provide solution to Flexiload dealers through help line 155.

Grameen Phone Ltd: Worked in Customer Demography and Activation Unit of Customer Management Division (CMD) from 11th October 2004 to 16th January 2006 as a Part Time Employee.
Job Responsibilities:
1. Receive subscription paper and Archive maintenance.
2. Post-paid SIM activation through BSCS and provide instant support to the dealers.
3. Instant support to all Customer Care Centers and GPSD in several points.
4. Provide services to POS through hot line 155.
5. Significant contribution in two large projects (Scanning and Data Entry) of Subscription Unit

B.Sc (Hons) Computer Science
Result 2nd Class
Session : 1998-99, Duration : 4 year
Institute of Science & Technology,
(National University Affiliated)
Dhanmondi, Dhaka.

H.S.C. (Science)
Result : First Division
Year : 1998
Narayanganj College, Narayanganj

S.S.C. (Science)
Result : First Division
Year : 1996
Narayanganj Bar Academy, Narayanganj

Name : Mohammad Jalal Uddin Al Azad
Father's Name : Abul Kalam Azad
Mother's Name : Amena Azad
Permanent Address : Village & Post Office: Tejkhali, Police Station: Bancharampur,District: Brahmanbaria, Bangladesh
Date of Birth : October 1, 1981
Nationality : Bangladeshi (by birth)
Marital status : Unmarried
Religion: Islam
Area of interest : Music, Movie, Literature and Cricket

Computer Skills:
• Programming languages: C/C++, Pascal, Prolog, Assembly Language, Simscript.
• Platforms: DOS, Windows 98/ XP, Windows NT, LINUX.
• Computer Network: Basic Knowledge in Networking. Cisco Certified Networking Associate (CCNA) course from New Horizon Computer Learning Center, Dhaka Branch.
• Software & Internet: Good Skill on Office 2000 and Internet Operation.
• Typing Proficiency: Speed in English and Bengali is 35 and 25 correct words respectively per minute.