Egypt Zones accountACCOUNT

custmer service


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Education: 4
Experience: 4 years
Relocation: Yes - Internationally

Industry Experience
4 years Customer Service

Career Objective

The most rewarding career is one that offers opportunity for constantly learning new things and provides one with a rich set of experience.

Professional Experience

July 2002 until as April 2004 as Concierge agent
(Guest Relations)
Four Seasons Resort Sharm El Shiekh Egypt

*July 2004 until October 2004 as Reservation agent
( Sales and Marketing)
Ritz Carlton Hotel Sharm El Shiekh Egypt

*November 2004 until March 2005 as Export manager
(Customer Service)
Walaa Company for Food industries Alexandria Egypt

*April 2005 until April 2006 as Reservation agent
(Sales and marketing)
Shangri-la Hotel Dubai United Arab of Emirates.
Resident 3 years Visa (canceled status) maternity leave.

Eductation

* Elnasr Girls?¦ College Language School (E.G.C.)
Year of graduatiuon:1998

* Bachelor of Tourism and Hotels, Guidance Department,
University of Alexandria, Egypt.
Year of graduation: 2002
Selected as one of the top 20 graduates of Alexandria university year 2002.

Certification

First Aid course training ( Four Seasons resort)
Primary Recruitment training (Four Seasons resort)
Handling guest complains (Four Seasons resort)
Safe and Security of fire systems (Shangri-la Hotel)

Additional Information

„« Flexible and able to work under pressure
„« Leadership skills
„« Good communication skills
„« Able to work in a team
„« Hard Worker

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