Customer Service And Administrator

To work with highly prestigious organization in order to improve my professional skills and contribute to the best of my abilities, learn new technologies and improve the known ones.

From Jan 2006 onwards:

Working as Assistant Examinations Services Officer with British Council and performing following tasks.

• Conduction of exams of different UK boards and Institutions in Pakistan such as PLAB, ACCA, Distance learning Exams, IELTS, A Levels & O Levels etc.

• Coordinating with students as well as with Institutes in UK and Pakistan for assisting and for the solution of different problems or queries relating exams or other study procedures according to the Customer Service Requirements of British Council International Standards.

• Arrangement of Exam venues and payment procedures for each exam and administrating and managing people.

• Responsible for producing reports, maintaining records, solving problems and providing assistance.

From May 2005 to Dec 2005:

Working as Customer Service Representative in WARID TELECOM at contact centre Lahore and performing tasks as:

• Providing customer services online to solve the problems and to give answer to their queries and suggestions to the customers for the continuation of their service smoothly and problem free.

• Providing customers any information regarding to their connection, helping them to solve their problems by forwarding their problems to concerned department.

• Giving customers best services and taking care of customer delight as per the standards set by company to maintain quality assurance.

• Giving company and departments the problems faced by the customers in using connection, forwarding feedback given by the customer as what they required from the company and also providing suggestions to assure better services.

• Worked in team and managing tasks together to assure team work for producing better results by working effectively as a team to divide work load.

• Coordination with other departments and assist them to solve the problem more effectively by giving hem the clear picture of the situation faced by the customer.

• Responsible for writing reports and emails to supervisor, managers and concerned department for updating them and giving them current situations.

• Joined WARID on its launching day and worked effectively even in a challenging and work over loaded environment, in team to make the launch successful and to meet the expectations of the company and customers.

• Bachelors of Science in Computer Software Engineering , 2000 – 2004
COMSATS institute of Information Technology, Islamabad

• Higher Secondary School Certificate, 2000 (Pre Engineering)
Islamabad Model College for Boys G-10/4, Islamabad

• Secondary School Certificate, 1998(Science Subjects)
Islamabad Model College for Boys G-10/4, Islamabad

• Diploma In Telecommunications

Done diploma in telecommunication from COMSATS Head Quarter from June 2004 to Sep 2004. The major work done in this diploma is to maintain and develop network, got hand on experience to Cisco routers as well as on simulations. Also worked on the simulations of satellites such Sky Wans and a brief study on satellite communication.