customer service is the way for successful company

Career Objectives 1) Get an excellent level in the field of customer service. 2) Master different types of customer service studies . 3) Work in a friendly and motivated environment that helps me to develop my skills.

1) team leader (customer care) at Al Awael (it house) 2006
Job description
• take calls and deal with customer , check customer history, make tasks to technical support and receive reports and make reports find and analysis problems and a advice suitable solution
• Receiving customers' inquiries and complaints.
• Analyzing and classifying the complaints.
• Taking the proper actions to solve problems in cooperation with the Technical department.
• Preparing reports concerning customers' complaints.
• Preparing reports concerning the business flow inside the department and directing them to the Manager.
• Improving the performance to deliver exceptional customer satisfaction, solve their problems.
• Give suggestions to avoid problems & increase the level of customer satisfaction.
• follow up receiving data from the customers & working on the web-sites' phases with the technical department.
• Providing the customers with training course about using their programs.
• Up dating the customers' files & cards.


2) customer service at (P.S.C) at ministry of state for administrative development from 2003 to 2006.
Job description
• deal with customer , make reports ,find solution for complains of customer in the shortest time and receive reports follow up problems and analysis
• Preparing the data base of the customers & organize their files
• Handling customers' inquires efficiently & answer their calls.
• Solve customers' problems & complaints & make sure of their satisfaction.
• Following up the ships & know its schedules to provide the customers with full information about their goods.
• Make sure that the goods were delivered to the consignees & inform the shippers.

3) customer service at golden gate company for computer's service.2001 to 2006
Job description
• deal with customer make technical support for computer components make solution in the shortest time and make reports
• Handling customers' inquires efficiently.
• Resolve customers' complaints & problems.
• Dealing with all kinds & ranks of customers


4) teacher of English language , 2001 to 2003

1) Bachelor "Faculty Of Education and arts" May 2001.
2) Ain - Shams University “Faculty of Education”.
3) English department
4) Remark: good

Computer Skills
• At first I’ve the ability and willing to learn any programming languages so fast.
• Excellent in MS-Office package “MS-word xp ,MS-Excel xp , MS-PowerPoint xp , MS-blinder xp , MS-Access xp, MS-front page xp , MS-outlook Express xp” and all Internet applications and any computer application.
• Graphics : Adob photo shop7 final, Adob PREMIERE 5.5 and other programs.
• Hard ware: I’ve also personal skills in computer’s Hardware and
Have a big experience in all hard ware programs.
Special Skills
- Strong planning, organizational and task prioritizing skills
- Diplomacy and flexibility
- Problem solving
- Good communication skills
Special courses
• Communication skills – time management – leader ship – lead your self – Emotional intelligent

Computer Skills
• At first I’ve the ability and willing to learn any programming languages so fast.
• Excellent in MS-Office package “MS-word xp ,MS-Excel xp , MS-PowerPoint xp , MS-blinder xp , MS-Access xp, MS-front page xp , MS-outlook Express xp” and all Internet applications and any computer application.
• Graphics : Adob photo shop7 final, Adob PREMIERE 5.5 and other programs.
• Hard ware: I’ve also personal skills in computer’s Hardware and
Have a big experience in all hard ware programs.
Special Skills
- Strong planning, organizational and task prioritizing skills
- Diplomacy and flexibility
- Problem solving
- Good communication skills
Special courses
• Communication skills – time management – leader ship – lead your self – Emotional intelligent