Service Engineer

Seeking middle managerial assignments in Technical Service operations/ Customer Support with a growth oriented organization of repute.

„l A result oriented professional with over 6 years of experience in Technical Service Operations/ Customer Service Operations.
„l Presently associated with Arabian Automobile Co, Dubai as a Service Engineer (Foreman Mechanical) .
„l Well versed in settling, warranty claims and other vehicle related operations.
„l Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.
„l Skilful at monitoring, & motivating the workforce to enhance their efficiencies & assist them to deliver quality services to clients.
„l An effective communicator with excellent interpersonal & managerial skills.
Technical Service Operations
?¼ Formulating service budgets, forecasts & operational plans and implementing cost-saving measures at client end.
?¼ Supporting sales on technical aspects- product feedback, Presale inspections, Product demos, competitor?¦s products comparison & technical discussions etc.
?¼ Ensuring immaculate service by servicing professional products at component level in the field.
?¼ Analyzing the data Related to various Performance and Quality parameters.
?¼ Reviewing technical standards and processes
?¼ Managing after sales service of professional products range as well as monitoring service dealers/franchisee network.
?¼ Responsible for assessing the depreciation value of the vehicle and provide technical assistance in investigating problems and coming up with appropriate solutions.
?¼ Training and imparting knowledge to the in-house dealers and enforcing safety norms.

Customer Support
?¼ Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance and achieving delivery and quality service norms.
?¼ Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures.
?¼ Finalizing annual maintenance contracts with the clients and making regular visits at their end for handling their grievances.
?¼ Interacting with customers for solving their technical problems.

1993 B.E. in Automobile Engineering Karnatak University Dharwad India

none other than university certification

Since Apr?¦04 Arabian Automobile Co, Dubai Service Engineer (Foreman Mechanical)

„l Successfully handling the overall customer support & warranty claim operations.




Dec?¦02- Mar?¦04?¦ Atil Auto (Fiat Dealer) Floor incharge

„l Proficient in handling a floor operations and looking after the coordination with the company.


Aug?¦01- Nov?¦02 Dynamic Motor (I) Pvt. Ltd. Technical Expert

„l Handled the service support for entire fiat range of fiat cars.
Commenced career as a Service Advisor @ Lake City Motors Oct?¦00- Jul?¦01
„Z Vocational training for 15 days at KSRTC regional workshop Hubli. Also taken training at Rail Depot Hubli for 7 days.

„Z Have attended various training programs (Palio 1.2, 1.6, 1.9, Technical expert of dealer etc.) conducted by FIAT INDIA Pvt. Ltd.