IT TechSupport - Asset Management - HelpDesk Supervisor
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Education: 5
Experience: 20 years
Relocation: No
Career Objective
To learn and apply my skill in various job
Professional Experience
WORK EXPERIENCE:
2006 Doha Asian Games Organising Committee (15th Asian Game DOHA 2006)
IT Asset Management:
To track and update IT Asset Database.
Make sure that all information is 100% accurate.
Provide report of all IT Asset status and availability.
Provide assistance to Technical Support & end-user.
Contact vendor/s for broken item as per warranty.
IT Technical Support:
Provide assistance to end-user for IT related issue.
Assist in Computer Hardware installation.
Assist in Computer Software installation.
Help with installation of CISCO IP Phone.
Configure User Profile for PC & CISCO IP Phone.
IT Help Desk Supervisor:
Provide training and assistance to HD Agents.
Tackle critical & top priority issue with IT Managers.
Keep track of all calls & reports per HD Agent.
Manage the workforce load & schedule of HD Agents
Help customer in finding resolution to his problem.
2004 Al Futtaim Toys R Us – Doha, Qatar
SA Visual Merchandiser:
Update and keep track of inventory per area Merchandise item as per TRU procedure.
Provide good relation with customer
Assist in any visual & technical problem in the store
Follow Up calls for any customer’s request.
2002 Purple Internet Café Manila, Philippines
Café Admin:
Provide assistance to staff for any problem in the café.
Make report for daily income and request from customer.
Provide training to staff
TRAINING COURSE:
• 96.3 WRock FM Radio Station Philippines
Technical Assistant
arranging the commercial and music needed to play.
make sure all equipments are working fine.
answer calls for any music request.
• Northgate Technology Inc. Philippines
Technical Assistant
computer assembly and maintenance.
Troubleshoot and finding resolution for that problem.
Provide technical assistant over the phone to resolve technical issue.
Eductation
EDUCATION:
2003 Bachelor of Science in Electronics and Communications Engineering
Technological University of the Philippines - Manila
1999 Computer Engineering Technology
Technological University of the Philippines - Manila
Certification
Bluetooth
Wireless Networking
LAN and WAN Networking
Additional Information
Personal details:
Date of birth: December 20, 1980
Nationality: Filipino
Marital Status: Single
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