Team player

To set a benchmark for excellence, strive to learn always from others, thereby gaining more knowledge and achieving growth. To positively influence my colleagues in the pursuit of their duties towards accomplishing common goals.

(CELTEL NIGERIA) November 2005 till Date
Administrator: Subscriber Operations (Service Provisioning)
• Execution of all Service Provisioning requests which includes
• Resolution of all pre-paid queries
• Back end support for Post paid subscribers
• Liaising with ICAP Administrators to ensure proper provisioning of lines.
• Line reconnections
• Support to CIC on prepaid Issues
• Escalation and follow up on queries that need to be resolved by NMC
• Ensure Daily Activity Reports, Weekly Activity and Monthly Activity Reports are submitted on dues dates with 98% accuracy and Zero numerical, typographical and grammatical errors


VEE NETWORKS LIMITED (V MOBILE) Dec 2004 till November 2005
Customer Care Consultant
• Prepare Concise Reports that contain the following: No of Queries handled, Pending/Recurrent Issues, Challenges Faced, Total sales (Shop & Bank), Top CRM Issues
• Ensure the appropriate documentation of all internal and external customer enquires
• Documentation of Network related issues
• To ensure that all customer issues are well documented for efficient tracking and resolution of queries as per net minimum performance standards for specific query types.
• Deliver on company promise by ensuring adherence to ethical and courteous behavior, responding to all internal and external customer queries in a professional, empathetic, respectful and friendly manner.
• Guarantee maximum customer satisfaction by ensuring total resolution of all customer queries on the shop floor
• Ensure that stock handed over daily is properly managed and sales for the day are accurately reported with no missing stock issues.



SKYPOWER AVIATION HANDLING COMPANY (SAHCOL) IKEJA (May-Oct 2000)
LAGOS
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INDUSTRIAL TRAINEE
• Operation and maintenance of ground power unit (GPU)
• operation and maintenance of ground air-conditioning unit
• general safety precautions
• operation and maintenance of both water and toilet bouncers
• operation and maintenance of baggage conveyor
• servicing of air-craft towing bar

• University Of Ilorin B.Eng. Mechanical Engineering 1997-2003
• University Of Ilorin, Secondary School. SSCE 1991-1996
• Olumawu Nursery Primary, Ilorin. FSLC 1984-1990