Accountant

To pursue a successful career by holding a responsible position which will allow me to demonstrate my efficiency and ability to learn quickly

 Work in "Mantrac" as a service accountant in technical office :(from February 2004 till now)
o Responsible for warranty claims and settlements between Mantrac & Caterpillar.
o Providing monthly analysis of warranty claims for all territories.
o Follow up on claims and payments from any reports received from territories.
o Carrying out warranty audits in the territories.
o Deal with caterpillar for warranty issue.

o Dealer parts & service system tools software administrator:
 Responsible for software issued from caterpillar (installing, licensing and charging their cost).
 Responsible for the security of this information within the dealer organization (Mantrac).
 Responsible for ensuring that the required paperwork and signatures for customer software agreements performed.
 Communicating new product release information and announcements to Dealer Service Training Managers, Service Managers, Parts Managers, IS/IT Managers, Sales Managers, Technical Communicators and any others that have a need to know about product enhancements, problems, resolutions, or price changes.

o Providing analysis of SIMS input for all territories.
o Providing answers to enquiries for service literatures.
o Receiving recording and forwarding to supplier’s equipment delivery documentation.
o Work as service administrator in service department.


 Work in "RADIO SHACK Company" in sales department. (August 2003 to february2004).
 Work as an Accountant in Hossam Ezz El Deen’s accounting office. (May 2002 to September2002)
 Trainee in Bank Misr in summer 2000.

B.A in Accounting , faculty of commerce, Alexandria University 2001
• Basic Business Skills Acquisition Program (BBSA) sponsored by the Future Generation Foundation (F.G.F) and taught by Amideast Alexandria and Knowlogy International. (June 2002 – September 2002)

The course included:
• Business English and business correspondence
• Career Advancement
• Team work dynamics
• Effective Presentation Skills
• Word 2000, Excel 2000, Access 2000, PowerPoint 2000, Microsoft Outlook 2000 and Project 2000

 Oracle SQL, PL/SQL, certified from American University.

Cisco Certified Network Associate (CCNA) Certified:
o Cisco & Networking Basics.
o LAN Technologies.
o Bridging & Switching.
o Routing &Routed Protocols.
o WAN Services.
o Network Management.

• Computer System Administration :
• Microsoft Certified System Administrator (MCSA) Certified:
o Installing, Configuring, and Administering Microsoft® Windows® 2000 Professional.
o Installing, Configuring, and Administering Microsoft® Windows® 2000 Server.
o Managing a Microsoft Windows® 2000 Network Environment.
o Implementing & Administering a Microsoft Windows®2000 Network Infrastructure.
• Sun Certified System Administrator for the Solaris Operating Environment.
o Fundamentals.
o Part I.
o Part II.
• Software packages:
• Microsoft Office package (XP & 2003).