customer service manager

manage customer service or account groub

Experience:
National gas co. (Natgas): (2001-DATE)
Job: chief account and customer service management
Responsibilities:
• Bookkeeping and Preparing branch financial statements
• Professionalism Dealing with accounts oracle programs as AP. GL
• Manage the customer relationship management (CRM) system

• Manage the customer registry and database.
• Manage a team to maximize the customer service provided utilizing direct employees and outside services
• Supporting the team work in ensuring that operational effectiveness and customer service levels are maximized
• Supervision on Bank and Cash account
• Audit the monthly entry and trial balance
• Prepare the annual budget for the branch
• Experience in communicating and administering all project changes
• Processing customer requests for information
• Delivering technical support and advising the frontline customer contact centre staff and other business areas as required.
• Assessment of frontline customer contact centre staff with regards to problem resolution capabilities
• Development the work systems to match with work objects
• Training the work group to increase the performance level
• Audit Customers invoices account
• Manage and audit the contract procedure with customers

Behera water co.
Costing Management (1998-2000)
Responsibilities:
• Prepare the costing budget
• Analysis costing data
• Evaluation fixed assets
Computer management (2000-2001)

B.Sc. Of Commerce 1995:1998

• Microsoft office98/xp
• SQL
• Introduction to oracle rdb
• Oracle RDB for Database Administrators
• Costing system design
• Scientism basics for costing budget
• preparing for CMA

• Excellent communication and interpersonal skills
• Excellent problem solving skills.
• Effective time management and organizational skills.
• IT skills and knowledge of accounting software
• Good at handling the entire accounts department
• Making decisions and problem solving skills
• Ability to Work Under pressure
• A self-starter and great team player
• Strong computer skills and Experience in the full Microsoft Office Suite (Word, Excel, PowerPoint, etc)
• Ability to manage and prioritize multiple tasks
• Excellent interpersonal and leadership skills
• Effective time management and organizational skills.
• Ability to prioritize work in order to meet demanding / shifting timelines
• Proven track record of developing and managing a team of customer service representative