Hardware enginner

To apply my extensive experience in the line of Information Technology, in the field of Computer, printer and Hardware Maintenance Support and to face more challenges and opportunities to further enhance my knowledge.

8 years experience in the field of information technology

• Extensive experience in HP printing & multifunction devices
• Excellent customer service and communication skills.
• Proficient in installing, configuring, and troubleshooting various
aspects of HP plotter, laser jet printer and scanner.
• Skilled in Windows 2000 and XP platforms.

The job includes
• Setup and repair large format design jet printers, HP DJ500/800, DJ1000, 4000, 5000 series etc...
• Installing, configuring, and troubleshooting various HP LaserJet printers,
(HP LJ8000, 5000, 5SI etc... and color LaserJet series)
• Installing, configuring and trouble shooting digital sender scanner
• Providing technical support for HP products and DELL computers for remote locations.
• Ordering printer and computer parts for maintenance and repair. Acted as a liaison between customer and service provider.
• Providing preventative maintenance for the clients to insure their products works smoothly
• Updating firmware for various LaserJet and design jet printers
• Knowledgeable of transferring, restoring, recovery of user’s data and ability to configure user’s profile such as desktop, favorites and PST files under MS Outlook.
• Create, install and configured Client software’s such as Windows 2000, Windows XP, MS Office 2003, and other Aramco Applications.
• Performs Backup of user’s data before re-installation of the PC and restored user’s profile after installation.
• Implementing connectivity of local and network peripherals like printers, digital sender and plotters with shared permissions across the network using TCP/IP.
• Performed System maintenance and upgrades

Educational qualification

1) S.S.L.C Secondary school living certificate Passed in 1987

2) Electronics and communication Eng.Kerala Govt. Certificate Examination in engineering, passed in 92 with 2nd class

Other qualification

1) Diploma in computer application
2) Advanced diploma in computer servicing

• HP accredited platform specialist APS - for HP LaserJet solutions (2006)
• HP accredited platform specialist APS - for HP color LaserJet low and mid range
• HP accredited platform specialist APS – for HP commercial inkjet & MFP
• Microsoft certified professional