Nissreen Barakat

Seeking a challenging career opportunity in a Multinational or Regional organization where my academic background, skills and experience can be enhanced and utilized. I am interested in working in Customer Service & Marketing environment.

•Currently working in the HSRP(Health Sector Reform Program).Financed by the USAID, European Commission and the World Bank) as a Business Analyst in the Health Finance and Insurance Team.
Responsibilities:

• Participation in the formulation of the performance indicators for the FHF (Family Health Fund) and health facilities staff .The FHF is a new insurance body aimed to extend the umbrella of insurance to all Egyptians.
• Monitoring and coordinating the flow of work among the FHF(Family Health Fund) in the pilot Governorates of the project to insure accordance with the project standards.
• Providing required consultaion for the Decision Makers.
• Cost Analysis for the Health Care facilities in the pilot Governorates.
• Preparing the Business plans for the FHF.
• Preparing the budget for many activities of the team and revising the Budgets of the peripheral FHF.
• Participated in Conducting several studies in a wide range of health policy areas and operational researches.
• Participated in organizing several workshops and ongoing training for building capacities of the FHF personnel, at the peripheral (Governorates) offices.

Applying For MBA Major: Marketing
A
Faculty of Commerce, English Section, .Ain-Shams University, 2002
Major: Accounting.
Grade: Good.
Coursework Included: Capital Markets, Economic Development, International Accounting, Accounting Information System, Insurance, Managerial Accounting, International Economics, Production Operation Management, Investment, Operation and HR management.
St.Fatima Language School, Secondary School Certificate, 1998.

Certified International Customer Service Association (ICSA).

SKILLS
Computer
YAT Professional Diploma in Accounting.
Perfect working knowledge of MS Windows xp, Excel, Word, Access,Powerpoint, Accounting Banking/Computer and Internet search skills

Language
Fluent in spoken and written English and Arabic,
Basic knowledge of spoken French.





Other Skills,
„X Management and leadership, data analysis, communications, coaching, professional development, and listening.
„X Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
„X Ability to analyze and solve problems.
„X Ability to foster a cooperative work environment.
„X Employee development and performance management skills.
„X Knowledge of customer service standards and procedures.
„X Excellent communication and interpersonal skills.
„X Knowledge of employee recruitment and employment principles.
„X Intelligent and Quick Learner.
„X Well-developed technical and training skills.
„X Good leadership qualities.
„X Hard working, sincere, dedicated and very optimistic.