Shereen Nasser Resume .

Seeking a position in the marketing department of a reputed organization to be accorded an opportunity to apply all the aforesaid expertise in contributing to the growth of the company.

January 2006 – September 2006



















Sept 2004 – Dec 2005




Customer Service
National Sociιtι Gιnιrale Bank. ( NSGB )
Egypt

Responsibilities:
• Managing all the E-Banking Services Such as
( Tele-Banking , Fax-Bank , Internet Banking , Portable-Bank )
• Dealing with Several software application
• Branch and customers support.
• Managing and maintaining the NSGB E-Services Web Site.
• Back Office for the E-Banking Services,
• Back Office for the Call Center,
• Good Knowledge of all banking products and services.
(Credit cards, loans, over draft, debit cards, saving plans and the mutual funds…).
• Harpe team Project (migration the old system to the new system and Documentation)



Marketing assistant
Open Business Solutions (OBS
Egypt

Responsibilities:
• Maintaining Corporate Branding
• Assist in managing Company exhibits and seminars
• Follow up printing brochures and give away
• Prepares news papers ads
• Prepare push mail ads
• Administrate company web site



April 2004 - August 2004: Sales Coordinator
Raya Distribution Co.
Egypt

Responsibilities:
• Handling Order request (requisition) and min & max for all IT products
• Telesales, Sales Coordinator, Corporate Sales ( Nokia + IT product )



March 2003 - March 2004:










April 1995

Sales Specialist
Raya Contact Center
Egypt

Responsibilities:

• Telesales and Customer service At Microsoft Project Subcontract with Raya Contact Center.
• Responsible for selling Microsoft Software and to make connectivity Between End user and Reseller.

Customer Service Trainee
Arab Bank PLC

Lycee La Liberete heliopolis

June 1998: EIN Shams University, Faculty of Commerce, Egypt
Bachelor's degree, Business Administration Section

ICND ( interconnecting Cisco Network devices )
MCSE, Photoshop. Dreamweaver .

Marketing, Branding, PR
Quality Control & Quality Assurance
Implementation of policies and regulations, Leading & Motivational skills
Communication & Interpersonal skills, Strong Analytical and Problem Solving Skills
Ability to work in Physically and Mentally Demanding environments, IT skills(MS-office, Internet app)