Technical support engineer

To be an emphatic member of a dedicated team, where I can use my skills in achieving the goals of organization while enhancing my professional capabilities

January 2007 To till Now: Working in SIEMENS Pakistan for giving support and services to Mobilink GSM, in project of the Mobilink PCO. Responsibilities and major functions are following
Provide required data to Mobilink CS centers and Mobilink franchises regarding Mobilink PCO sets
NMS operation for uploading the Tariffs.
Supervision of repairing LAB and debugging the faults from the sets.
Report completion and forwarding to Technical Manager and Mobilink CS team.
Record maintaining and inventory check.

August 2004 to January 2007: worked as CSC And Lab In charge in Call-Point Dancom (Pvt) Ltd. As being head of Customer Support and Technical LAB my responsibilities are following
Operations and handling for NMS of GSM payphone
Repairing of the major faults in Computerized Payphones.
Trouble shooting and debugging in the Computer hardware.
Software installations in Computers.
Networking and error debugging in office computers.
Installations of computerized Payphone in customer ends.

May 2004 to August 2004: worked as Asst. Manager Technical in Unified Services (Pvt) Ltd. During this job I major responsibilities and duties to perform.
Technical team building and training of technical officers for technical support to payphone operator companies.
Troubleshooting and task making for the team to give support to end users.
Techno marketing for Payphone sets and NMS system with the marketing team.
NMS (Network Management System) operations.
Reporting to marketing manager and Sr. Technical and IT manager.

Dec 2001 To May 2004: worked as Sr. Technical Supervisor in Dancom Pakistan (Pvt) Ltd. I was entered in company as a technician and promoted as Technical supervisor and then the Sr. Technical supervisor my responsibilities and duties are as following
Troubleshooting and debugging the faults in Payphone sets.
Installations of payphone equipments in telephone exchanges.
I was playing a key rule in R&D (Research and Development Department) for preparing of Computerized Payphone systems.
Software and hardware testing.
Computer software and hardware installations
Technical Support and technical training to all regional and sub-regional offices which are spread in all over Pakistan, for this purpose I had visited almost all regions of Pakistan.
Reporting to Sr. Technical and IT manager as well as to all Pakistan Technical managers.

B-Tech (Electronics) from Preston University Islamabad Campus.
DAE (Electronics) from Pak Poly Technical Institute, Lahore.
METRIC (SCIENCE

Training of NMS and structure of RBS at the Motorway terminal Islamabad which controls the Radio based Help line Booths on Motorway.
Training of CDMA technology and CDMA technology based set’s operations at the Tele-Card (Pvt) LTD.
Good Communication skills
Committed to delivering tasks on deadline
Ability to work in a pressure situation
Ambitious and proactive to complete the tasks given
Ability to work independently as well as part of a team
Preventive and technical fault identification, debugging
Computer Applications & Tools
NMS (net work management system) operations
Technical team lead and project execution
Installation, configuration, troubleshooting of straight through, cross over, Role over, Cabling.