3 Years Experience in BPO Sector

To be one among the most versatile and innovative achievers rendering quality services with the belief that my growth lies in the growth of the organization.

Omniglobe International, Gurgaon: Process Associate: From Aug-05 to till date

Company Profile: Vonage is a US based Telecommunication centre. Vonage provides LNP (Local Number Portability). We provide assistance to US and CANADA based customer as well as to the client. We works as a middle tier between client and customer. We handle all the queries of the customer through mail, fax and calls. After resolving all the issue of the customer, the client provides same number to the customer.

Job Responsibilities:

„« Solve the customer query related to connection.
„« Inform the customer regarding service issue
„« Verify the address through his current service provider
„« Issue FOC (Firm Order Confirmation) Date to customer
„« Create RT (Response Tracking) Number for customer



Planman Consulting (India) Pvt. Ltd., New Delhi: Project Executive: Nov.04 to July-05

Company Profile: A well known BPO firm operating in South Delhi. Planman develop web pages using HTML and Data Conversion using PDF & Doc.

Responsibilities:

„« We get PDF file we have to convert into Doc
„« Format it according to client requirement
„« Develop Web pages
„« Create Tables in web page using HTML

„« Bachelors of Science (H), with 63% in 2005

Technical Skills

Operational knowledge of Microsoft Windows 2000 Server/ NT, MS Dos, MS-Office(Word, Excel, Access & Power point), Internet, Html, XML and Tex.

Basic Traits:

Common Sense (which is not so common) / Hard working / Service Orientation / Energetic / Confident / Honest and Sincere

Functional competencies:

„« Quick learning ability and practical / logical outlook in life are some expect of my career.
„« Dedicated towards the job
„« Sincerity, discipline, hard worker as well as smart worker