Customer Service & Sales Coordinator

Building a career with a multinational well-founded establishment within the business sector is my short term goal, always looking forward to acquire a leading position with a respectful firm.

Alexandria Automotive Casting – Free Zone
January 2005 – Till Present
Supply Chain Dept.
Job Title: Customer Service & Sales Coordinator
Job Description:
• Receiving the customer orders, asking for a change if needed and updating the planning and the logistics department with the required quantities in customer due dates and the estimated date of shipping.
• Sending order confirmation to the customers to inform them which due dates are covered as well as the parts in transit and their expected time of arrival.
• Preparing the shipping documents of the shipments and send it to the customer as soon as it is being dispatched.
• Developing a system to ensure the flow of bins from the customers used in packing the products and informing the customer when it is expected to have shortage to send the needed bins in time to continue the supply chain of parts to their side.
• Monitoring the consignment at the customer side and the parts in transit and ensuring that the parts are delivered to the customers just in time.
• Establishing a system for monitoring the VAT issues with the customers in the European Countries ,handling the VAT refunds and VAT fees for the VAT agents.
• Issuing on a monthly basis a Sales Forecast for the coming year and actual sales for the previous periods.
• Issuing on a monthly basis quality costs report to inform the interested parties with the reasons of rejection at the customer side and the costs incurred from quality defects.
• Created original templates of department reports send to the customers and other departments in the company.
• Handling the sales and informing the Finance department with the expected inflow next weeks to plan for the company A/P and financial obligations.
• Receiving Customer Complaints, solving them if possible or deliver it to the responsible person and finally implementing the corrective action and inform the customer.
• Improved system for the customer complaints database.
• Developing and improving the labels on the bins to fit the customer requirements
• Attending meetings with customers and agents in Europe when necessary.


Cimpor Group-Cimentos Du Portugal ( Multinational Co.)
April 2004 –October 2004
Human Resources Dept.
Job Title: Administrative Operative in Hr.Department

Bachelor degree of Business Administration
October 1999-May 2003
Faculty of Commerce - English Section.
Alexandria University, Alexandria, Egypt
Grade: Good

High School Degree in Science
Graduated in July, 1999
Lycee Elhorya School Alexandria,Egypt
GPA: 90 %

Bachelor degree of Business Administration
October 1999-May 2003
Faculty of Commerce - English Section.
Alexandria University, Alexandria, Egypt
Grade: Good

Languages
Arabic Excellent as a native language
English Excellent as a first language (Toefl certified)
French Fair
German Fair

Computer skills

- Microsoft Office including (Microsoft Visio)
- Communications tools (Outlook 2000, Outlook Express )
- Advanced Internet search
- Oracle 9i
- SQL
- PL/SQL
- Forms Developer
- Scala








Courses Attended :
1. August 2003 till March 2004
Orascom Co. for information technology (Synergy Branch)
• Oracle9i
• SQL
• Programming with PL/SQL
• Oracle 9i forms developer
• Building internet applications
Final project:
Building database system with oracle 9i for AL-AHLYA PAPER Company

2. January 2007
American University in Cairo
• Demand Forecasting