IT Administrator

To obtain a challenging Position in the field of Information Technology where my creativity and analytical skills can be prominently applied, elaborated and developed and generally seeking future growth opportunities in Multinationals.

Telus Mobility Canada (2004)

Install, Administer, Monitor, Troubleshooting Network Related Systems, Software.
Setup new network users and administering the existing user’s network ID’s.
Troubleshot the network services (Printing, Email service and Internet access).
Troubleshoot the running client server applications and the other running software applications in both of the main office and the branch offices.
Data backup and security policies implementation.
Monitoring the Network traffics.
Monitoring and follow-up the Communication Lines with Service Provider.
Manage IT Assets including Hardware and Software.
Write procedures and maintain Computer operations and technical related documentation.
Making sure that all employees follow the Polices of the company.
Handle escalated customer cases, calls and complaints by phone or face to face and close the case to customer’s satisfaction.
Monitor customer satisfaction levels to ensure minimum standard levels are being met.
Send weakly report & daily report.
Log telephone calls from branches and departments into tracking system for further actions.
Write procedures and maintain Computer operations and technical related documentation.






Education


Arab Academy for Science and Technology (AAST)
Bachelor of Communication and Information Technology ( March 2007)


Skills


Working in a professional manner and respectful communication skills
Ability to work within a team.
Self motivated, ambitious, hard worker.
Highly organized and a member in several group projects.
Analytical approach to problem solving.
Excellent negotiation skills.
Active, creative and full of enthusiasm.
Demonstrated ability to organize and plan work schedule.
Ability to work under stress and meet deadlines.
Highly client focused with a desire to exceed the client’s expectations.
Goals and deadline oriented.
Determined to take on and master new challenging responsibilities.
Dedicated to maintaining High Quality Standards.
Good knowledge of wireless and IP Telephony technologies.
Able to learn new systems quickly, and meet deadlines promptly.
Excellent expertise Internet Browsing Skills.
Able to travel and work under all kind of pressures.

Bachelor of communication and information technology

Cisco Certified Networks Associate (CCNA)
Network Security
Multimedia package

Working in a professional manner and respectful communication skills
Ability to work within a team.
Self motivated, ambitious, hard worker.
Highly organized and a member in several group projects.
Analytical approach to problem solving.
Excellent negotiation skills.
Active, creative and full of enthusiasm.
Demonstrated ability to organize and plan work schedule.
Ability to work under stress and meet deadlines.
Highly client focused with a desire to exceed the client’s expectations.
Goals and deadline oriented.
Determined to take on and master new challenging responsibilities.
Dedicated to maintaining High Quality Standards.
Good knowledge of wireless and IP Telephony technologies.
Able to learn new systems quickly, and meet deadlines promptly.
Excellent expertise Internet Browsing Skills.
Able to travel and work under all kind of pressures