q During the period I carried out various IT related work such as Networking, Network Trouble Shooting, Network Maintenance, Computer Servicing, all k

Seeking a rewarding long-term position with an organization that challenges me to learn continually. Will bring this organization strong communication skill, proven leadership ability, and years of real world experience

NAME OF THE EMPLOYERS DESIGNATION LENGTH OF SERVICE JOB DESCRIPTION
Dominox Technologies Ltd191-192,Baizid Bostami Rd.Nasirabad I/A,ChittagongPhone-031-681707Dominox Technologies Ltd.House 1A, 5th FloorRoad 23, GulshanDhaka – 1212Phone: +88029886679A B Network Ltd116,CDA Avenue Muradpur,Chittagong031-654719 Asst. Manager- Customer Care & SupportSenior Executive Customer Support Senior Executive Support & Marketing Murch-2006 to till dateFrom 1st Jun2001 to 1st murch2006 Date.From 1998 to 30th may 2001 Team player with strong leadership and problem solving skill. ·Details minded and able to work independently to meet tight deadlines. ·Knowledge of relationship with the other people in the service divisions for core after sales service, ·Strong communication and presentation skill. ·Management experience, ability to lead and manage more junior level people and to provide guidance and direction when they run into an issue. ·Strong general consulting skills (ability to help clients, define requirements, write statement of work, marshal resources, scope control and risk management) ·Details minded and able to work independently to meet tight deadlinesTo ensure that the Data Network at client’s end is performing as per expectations.Monitoring the tasks of Jr. Executives Support/Trainee Executives.Communication of the solution and recommended action plan to the customer and other team members involved in the support services.Turn around to a problem at the earliest possible time to attain client’s optimum satisfaction.Build teamwork within the groupCreation of appropriate documentation and updates to the knowledge base.Implementing & Supporting Corporate and Domestic Connections and Network.To look after smooth functioning of office LAN Involved in direct marketing of company services To manage the sales team

Name of Examinations Board/ University Year of Passing Class/ Division
M. B. A. South East University Final Semester On Progress
B. S. C. (Pass) National University 1998 Second
H. S. C. (Science) Comilla 1995 First
S. S. C. (Science) Comilla 1993 First