I.T/Business Analyst and Support Analyst

I am an outgoing person and keen on working in the Business Analysis, Data Analysis and Support Analysis fields. I have excellent technical and non-technical communication ability, with skilled approach to meet the company’s service levels.

--EDS (Electronic Data Systems), New Zealand. 11/2004 -Up to date
Supporting the I.T infrastructure of the Commonwealth Bank of Australia specializing in:
• User Access Provisioning to the banks database using Active Directory and similar customized Database Front End tools, in addition to maintaining Data accuracy.
• Further Technical expertise using Remote Desktop Management and higher levels of access (requiring system privileges)
• Perform appropriate diagnostics to initiate problem management workflow process for the users.
• Understanding of various media sources that interface with the business support centre
• Support multiple clients through customer service professionalism and insight, including reporting back to the Management of the Banks Head offices and Branches.
• Work closely with the staff of the Service Provider groups across multiple disciplines to achieve team wide Service Levels.
• Accurate Documentation of the Process.
• Analytical and diagnostic
• Able to take ownership of issues that are within their span of influence
• Additional Job position done in coherence with supporting the Commonwealth Bank,
Credit Cards authenticity processing, for different banks within New Zealand and around the world. Using EDS customized software.

--Baycorp Advantage. 08/2004-11/2004
Debt Collection Contact agent
Liaising on between deters and the companies that owe them money with customer service professionalism.

--Private Tutoring for International Students on Part time Basis, New Zealand. 02/1999-11/2007
• Basic computer skills including the use of Windows , internet and typing skills.
• Microsoft Office. Ms Word, Excel, Power Point and Ms Access. In addition to further training on SQL programming.
• Basics of English for Asian International Students, while helping them out with their Studies relating to English Academic writing.

--Countdown Supermarket, New Zealand 03/1996-08/2004
Left in charge of one of the supermarkets departments specializing in :
• Leading staff to insure the best standards are met for stock management.
• Ensuring the department is up to standards in order to achieve high turnover through organizing the department to generate the maximum amount of sales.

- Auckland University Of Technology (Auckland - New Zealand)
School of Business
I.T Department
7 Semesters Education, 3 and a half years

- EDS Electronic Data Systems), New Zealand
EDS University
3 days course duration

• Bachelor of Business Degree Majoring in Information Technology (2006). Expertise in solving business problems and add value to business through the application, implementation and management of information technology in all its facets. It consists of:
o IT Training Consultancy
o Business Analysis
o Data Analysis (specializing in SQL programming and Ms Access)
o Marketing Support Analysis
o Usability Consultancy
o Managing Business Relations
o Business Globalization

• Certificate of proficiency, Introduction to Object Oriented Java Programming (2003).

• Course completed in The Company’s Security Awareness at EDS (2006) .
• Course completed in Export Control at EDS (2006).
• Course completed in Combating Bribery at EDS (2006).

Other Personal Skills

General computer and Internet Knowledge.
• MS Office, Windows NT and XP.
• Fluent in English and Arabic languages.
• Able to Manage time and workload to meet predetermined Service Levels
• Multi-skilled as workload changes occur within the workplace.
• Excellent and effective communication (written and oral) at all levels both technical and non-technical.
• Ability to perform well as part of a team under direct supervision
• Strong Interpersonal Skills
• Ability to prioritize tasks and work under pressure
• Self-starter and motivated to learn


Interests and Hobbies
• General Gym Workout.
• Enjoy watching and playing indoor soccer.
• Enjoy playing Rugby
• Enjoy Reading Personal Development material.


Reference
Amrita Kaur
Former Team leader and Special Matters Expert at EDS (Electronic Data Systems)
Phone: 0064211359144