Logistics Assistant /* Personal Banking Advisor/

- Exchange the experience I gained in Unicef & Emirates to the field where it requires specific skills and efforts. - Ensure the good quality and accomplishment of assignments.

Logistics Assistant : Unicef
- Coordinate with the Programmer Section in the preparation of appropriate documents: Release Order, Supply List, and purchase orders, etc.; according to procurement specifications and supply procedures.
- Responsible for the logistics planning, and arrangements facilitating efficient clearance, storage and distribution of supplies and equipment to end-users from ports of entry and UNICEF distribution centers.
- Monitors the supplies stock in the distribution centers.
- Proposes corrective actions to improve logistical procedures.
- Prepares the Monthly Stock report for the head-of-office and Sudan Country Office.
- Maintains the database of Logistics and updates it based on the distribution of supplies to all project sites.
- Maintains all the files of Logistics and Supplies.
- Responsible for making the local market survey and share it with the Asst. Operations Officer.
- Assist the administrative assistant in the physical inventory of UNICEF non-expandable properties and update the NEP records on UNICEF database.
- Responsible for Cargo and UNHAS bookings.
- Responsible for the weekly pouch registry and distribution.
- Assist the Asst. Operations Officer in daily activities

Personal Banking Advisor :Mashreq Bank - Dubai
Handling customer?¦s inquiries & Complaints in timely manner.
Ĕ Providing excellent customer service to achieve loyalty.
Ĕ Operating with Standard rules and guidelines set by the bank
Ĕ Also involves root cause and analysis.
Ĕ Decision making authority responsibility
Ĕ Enables on ?Vthe-spot problem resolution.
Ĕ Coordinating with other departments of bank in order to collect information on bank Web site updated all the time as well information on the intranet for staff usage.
Ĕ Convert sales opportunities in order to meet financial targets.
Ĕ Provide the feedback regarding service level and quality.
Ĕ ATMs & Credits Card manta nice (replacement & blocking & activation).
ƒî Linked between customer?¦s accounts and the Web site.
Ĕ Training the new members of the (direct banking center).

• Degree in Information Technology
June 2004
Ajman University of Science & Technology
United Arab Emirates, Abu Dhabi

Major Skills:

• Storage and warehouse management
• Logistics and Administrative experience
• Business communication.
• Database management.
• Accounting /Marketing.
• Windows 98/NT/2000 Pro & Server family/XP
• MS Office (Word/PowerPoint/Excel/Outlook)
• Open Office
• Internet Explorer