Sales Engineer, IT, Customer serivice, Implementation & customer support

To pursue a challenging research career in an intellectually stimulating environment that will help me to achieve my dream of being a vanguard of anything related to computer field.

Microcity May-2003 _ June-2004
Sales Engineer Lebanon, Beirut
• Executed daily operations of promoting the sales of IT Products from the Retail Store.
• Responsible for applying and maintaining retail store guidelines and standards for visual presentation and store appearance and recommending in-store promotions to the Shop Manager.
• Attended regular meetings with the Shop Manager and sales team members in order to discuss the strategy to promote sales of fast and slow moving items.
• Maintained thorough knowledge about the store’s merchandise to provide helpful advice to customers.
• To demonstrate the products to customers and provide customers with product and price information and handle customer queries and complaints, if any.
Dynamics Consulting & Solutions Oct-2006_Up to Date
Implementation & Customer Support Engineer Lebanon, Beirut
• Perform the services of training, maintenance (hardware and software), and customer support on all levels, and ensure customer satisfaction.
• Perform the technical evaluation on the in-house developed systems, in order to assure product quality or optimal functionality.
• Handle direct contact with clients after sale
• Handle customer support appointments and tasks
• Schedule for training with customers and determine the material needed for client training in coordination with management
• Follow up with clients after training to ensure optimal training results
• Receive customer complaints calls and check if they can be resolved via phone
• Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
• Contact development in case of needed support
• Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
• Software installation
• Visit sites
• Insure optimal performance of software at client site
• Warn client about any potential dangers, crashes, or malfunctions related to software and/or hardware
• Send a letter to the customer defining the problem and proposing a solution to confirm in case of modifications
• Modify applications’ reports upon request

Beirut Arab University: Bachelor of Computer Engineering and Informatics. With grade Very Good 85.17 %

Personal Project

April 2006, Graduation Project: Registration Over GSM (Via SMS) register courses by sending an SMS which triggers the database in the university. Then a feedback message will be sent for the student.

Give the student an alternative and easy method to register his courses, get his grades, or even get his fees! All of this is done over GSM. The student does not need to use the internet anymore. He simply needs his PC and his phone and he is set.

But in these times of technological advancements, security has become a major issue. That is why it had been used several encryption algorithms to ensure that the student's SMS can't be decrypted by any hackers and that no one can use his ID for registration.