IT_Telecom

Seasoned Telecom / IT / Projects professional with extensive rich experience and known excellent,Leadership, Project Leads,Technical Support and Management

ACCOMPLISHMENTS
·Professionally and expertly handled High Volume IT transactions and Helpdesk Management (Voice and Desktop Support) in many geographical areas. Cleverly used collaborative customer service-focused approach and substantially improved customer satisfaction.
·Phenomenally supported Royal & Sunalliance numerous voice transactions and operational needs across multiple sites. Substantially improve customer services and department’s credibility
·Efficiently supported Allstream Call Centre Infrastructure on Nortel for over one thousand agents using Remedy ticketing systems. Phenomenally reduced down time to the barest minimum.
·Successfully managed the operations and strategic growth of IT department in a young national Telecom Company. This included the maintenance of networks and servers, the company’s corporate Internet and E-mail, Fault Tracking, Billing and Point Of Sales (POS) Applications.
·Ambitiously implemented billing system used Call Retail Records (CDR) to evaluate data, analyze and produce reports, which brought additional revenue (25%) while increasing effectiveness.
·Pioneered all the IT operations in Fanmilk, the largest dairy company. This includes directing, designing and implementation, LAN, WAN, Financial Software, Corporate E-mail and the Internet
·Lowered cost by an average of 30% to 50% by negotiating contracts with both onshore and offshore providers to deliver services and products during various computerization at Fan Milk Ltd
·Professionally trained IT professionals in SCO-UNIX, Microsoft Windows 2000/98/95/ME/NT, Oracle (5, 7, 8 and Tools) and Network Technologies for government and mid-size companies.
·Competently led the successful computerization of the entire IT systems at the Golden tulip Hotel

EDUCATION AND SELF DEVELOPMENT
Telecommunications Management, post graduate 2003
Sheridan (College) Institute of Technology and Advanced Learning, Oakville, ON
BSc., Computer Science, University of Science and Tech, Ghana 1989

Memeber of the Project Management Institute and studying to acquire my PMP

TECHNICAL SKILLS
Operating Systems: Windows 2000/98/95/ME/NT, Novell Netware 4, SCO UNIX, Red Hat Linux
Voice Networks: Nortel PBX (Options 11C, 21C, 51C, 61C, 81C), Meridian Mail, Call Pilot, Moves, Add and Changes (MAC), Max Reports, ACD, Symposium 4, Avaya, Switchview, Polycom Video Conference, IP telephony, Cross-Connection
Data Networks:Servers, OSI reference model, TCP/IP, UTP, Frame Relay, ISDN, DSL, Sniffer, FTP Proxy Servers, LAN/WAN interconnection, VPN, Telnet
Communications:Cisco Switches 1600, 2500, Routers, Modems, Fibre Optics, Ethernet, Coaxial
Database: ORACLE 8i, SQL, SQL Report Writing, MS Access, DBase
Applications: Crystal Report, Lotus Notes, Visio, MS Project, MS Exchange; POS, Cognos Business Intelligence, Davox, Remedy, Accounting, Invoicing, Billing, Inventory
Management: Supervision and Mentoring