Desktop Support, PC Technician
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Education: 3
Experience: 13 years
Relocation: Yes - Internationally
Career Objective
To share, maintain and enhanced my knowledge in Information Technology. PC & Network maintenance that includes Software/Hardware configuration, installation and troubleshooting. PC Networking with Novell NetWare and
Windows2000/2003 Advanced Server
Professional Experience
January 2006–Present RIGHT Information Technology - Yanbu Saudi Arabia
Assigned at SAMREF (Saudi Aramco Mobi Refinery) Yanbu, Saudi Arabia
*Sr. PC Technician*
-Answer computer “Help Desk” calls and provide first level PC problem diagnosis over the phone. Report unsolvable “Help Desk” problems to Systems Engineers. Modify, upgrade and repair existing personal computer workstations and their peripheral equipment as directed by Systems Engineers. Execute a preventive maintenance schedule for refinery workstations and LAN equipment Coordinate equipment repairs and warranty work performed by Hewlett Packard
Install and configure new PC equipment. Enter data into the refinery PC inventory database
July 2003–Dec. 2005 Abdullah H. Al-Mutawa Son’s Co. Dammam, Saudi Arabia
Assigned at SAMREF (Saudi Aramco Mobil finery) Yanbu, Saudi Arabia
*Sr. PC Technician*
- Carry out refinery-wide support on a daily basis (450 workstations. Performed Help Desk duties on behalf of Help Desk Engineer
Assisting our Systems Engineer in LAN cabling, line tracing, connectivity, installations of network hubs, Cisco switches, routers, fiber optic transceiver and other network equipments
Jan.‘98-Dec 2002 Al-Yusr Townsend & Bottom Co., Ltd. Yanbu,Saudi Arabia
Assigned at SAMREF (Saudi Aramco Mobil Refinery) Yanbu, Saudi Arabia
*PC Technician*
- Carry out refinery-wide support on a daily basis (450 PC terminals)
Responsible for software update and PC upgrades
Assisting Systems Engineer of installing network equipments and network troubleshooting
June 1994-May 1996 PR & Technology Kowloon, HongKong
*PC Technician*
- Mainly involved in hadware installation and assisting Systems Engineer on network configurations and cabling of the clients networking system
Providing primary support to the clients (Hardware Support) and desktop application on a network environment.
May1992-May19994 Wong’s Computer Company Kowloon,HongKong
*Service Technician*
- Assisting our field Engineer on troubleshooting of IBM PC compatibles terminal and Server
Performed on-site PC installation, configuration and preventive maintenance on the clients computers (i.e, ACER,HP,IBM,COMPAQ and IBM compatibles)
Eductation
1990–1992 Tolentino Technical InstituteQuezon City, Philippines
Electronic Computer Technician - Diploma
1986–1990 Dumalag Vocationl Technical School Roxas City, Philippines
Secondary Grade School
Major Subject - Electronics
1980–1986 Consolacion Elementary School Roxas City, Philippines
Primary Grade School
Certification
SEMINAR/TRAINING
April 1997 BINLADEN TELECOMMUNICATIONS CO., LTD.
Distributor of Northern Telecom Product[i.e., Meridian-1 and Meridian Mail Systems]
Conducted in Yanbu, Kingdom of Saudi Arabia
Operation, Maintenance, Programming and Downloading of the Meridian 1- PABX’s and Meridian Voice Mail system.
May 1997 MIDDLE EAST TRADING ESTABLISHMENT
Distributor of ASTI Products [ i.e., Access Control System]
Conducted in Yanbu, Kingdom of Saudi Arabia
RS-90 Card reader system Configuration, Installation,
Uploading and Downloading of the Access Database System.
June 2003 EXECUTIVES TECHNICAL CONSULTANTS
Trade Test and Training Center Inc. – Manila, Philippines
Trade and Evaluation Test as “PC Technician”
*Class B* Certificate
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