8 Yrs experience as Customer Service Executive , Responsibilites To deal with all aspects related to Customer Queries
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Education: 4
Experience: 8 years
Relocation: No
Career Objective
To pursue a career in the field of Customer Service Executive in an organization which provides a challenging work environment and allows me to grow both professionally and as an individual.
Professional Experience
Customer Service Executive
M/s LCL Agencies
Mumbai/ India
A Leading Canada based NVOCC Shipping Co.
(From 1st Dec 2002 – till April 2003)
Responsibilities handled include:
To deal with all aspects related to Customer Queries
Cargo Space booking with Airlines / Shipping Lines
Providing good negotiated freight rates
Co-ordinating with Sales/Operation & Documentation department on a daily basis
Pre-intimation & Pre-alert
Ensuring Customer satisfaction to the fullest and providing timely information to them about status of cargo, cut-off times, vessel particulars, flight details, stuffing details, loading confirmation, transshipment details.
Documentation Executive
M/s Fly Jac Forwarders
Mumbai/ India
A Leading freight forwarding agent having more than 40 overseas agents all over the world.
(From 1st Oct. 1996 – Nov 2002)
Responsibilities handled include:
Preparation of Documents like:
Export: Invoice & Packing List
Certificate of Origin / GSP
Shipping Bills
Bill of Ladings & Airway Bills
Debit Notes & Credit Notes
Import: Bill Of Entry
Cargo Arrival Notice
Delivery Order
Freight Certificate
Maintaining Manifest
Eductation
Academic Achievements
Course University Year Percentage
S.S.C Bombay March 1990 60%
H.S.C Bombay March 1992 57%
B.COM Bombay March 1996 58%
Certification
Professional Qualifications
Diploma in Import/Export Management from ETTI – recognized by Indian Merchant Chamber Of Commerce.
Done 6 months course in Basic Computer Applications from Indo-German Institute, Mumbai
Additional Information
Languages Known
Read, Write and Speak English, Hindi, Marathi & Konkani
Elementary knowledge of Malayalam.
Personal Details
Nationality : Indian
Date of Birth : 8th Sept. 1974
Marital Status : Married
Visa Status : Residence Visa
Husband’s Address : Mahesh Balan.Nair
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