Sales Representative Cum Administrator

Expertise in taking care of provider vendors and customers, controlling entire project execution.

„X Resolve all customer issues/complaint coming through Customer Feedback System.
„X Collect, review and coordinate the yearly Budget for all Employee Services department.
„X Assure all data obtained from functions is consistent and apply corrective action if required.
„X Assist other functions with the data required related to the budget.
„X Implement comprehensive system for quality improvement in Employee Services Departments activities, aimed at highest level of performance and customer satisfaction.
„X Provide support to Shared Services/Employee Services Management in related activity to CRM.
„X Develop performance measures track and report performance.
„X Identify Employee Services Department existing gaps.
„X Perform other duties incidental to the work described.
„X System improvements through developing workflows.
„X Visit customers seek their concerns translate them in to action items & follow up with related functions & close them down.

S.S.C in Y1992 from Board of Secondary Education (A.P), INDIA
H.S.C in Y1994 from Board of Intermediate Education (A.P), INDIA
B.Com (Bachelor of Commerce) in Y1997 through Osmania University (Hyderabad), INDIA
Bachelor in Business Administration in Y2000 through Osmania University (Hyderabad), INDIA

Available any time as required for verfication
Also Driving License available of KSA.

PARTICIPATED SHORT COURSE

Attended short course inside the Kingdom of Saudi Arabia as detailed below:

SR.#. Course
Title Location Duration
Start End
1 IT Security Awareness Session. SABIC Jubail, KSA 03/25/05 03/26/05
2 Microsoft Arabia Course. New Horizon CLC, Al-Khobar, KSA 08/26/05 09/05/05
3 Customer Relationship Management. SABIC Jubail, KSA 05/08/06 05/10/06
4 ECM Project (Strategy to manage unstructured information).
SABIC Jubail, KSA 02/26/07 02/28/07