Position in Information Technology - Arabian Gulf Area Preferred

Business visionary with 15 yrs of hands-on IT experience.Proven ability to solve business issues while managing costs and risks.Dynamic management career with strong leadership,problem solving,planning, and project management skills

Four Seasons Hotel, Damascus, Syria 2007 to present
Director of Information Technology

Responsible for the efficient operation and maintenance of hotel’s hardware & software.
Provide remote and on-site desktop support for 212 PCs and 16 servers.
Provide technical support for all guest related HSIA issues and conference services.
Participation in Operational committee meetings.
Plan and prepare yearly IT budget.
provide network infrastructure management
Ensure systems and network security through AD policies and third party applications.
Offer several IT-related training classes to staff members.
Analyzes business needs and recommend new technology solutions.
Assist in the co-ordination of new acquisitions, openings and major projects as required.
Develop and maintain a core set of proactive maintenance processes which are performed on property systems.
Develops organizational policies and procedures for hardware and software acquisition and use.



Four Seasons Hotel, Doha, Qatar 2004 to 2007
Director of Information Technology

• Pre-Opening Team: Designed and implemented the entire hotel network infrastructure including Servers, workstations, Applications, Backup solutions, and remote administration.
• Created several IT related policies and procedure which helped to guarantee hotel information privacy and blocked any possible leaking of information.
• Implemented a state of the art 5G Wireless mesh throughout hotel premises.


Four Seasons Hotel, Atlanta, GA 2002 to 2004
Director of Information Technology



Rio Hotel and Casino, Las Vegas, NV 1999 to 2000
IT Specialist



Associated Pathologists Laboratories 1997 to 1999
Data Processing – lead computer operator

Sophmore year in BS Computer Science at University of Nevada, Las Vegas

MCSE / MCSA Certified
Comptia A+ Certified

Fluent in English, Arabic, Italian. Moderate in Spanish.
Excellent administration knowledge in the following systems:
• Microsoft Applications (Active Directory, Vista, XP, 2003, Office, Visio)
• Call Accounting Programs (Jazz, Tiger, Horizon TMS)
• Hotel Property Management Systems: (Fidelio, Opera, AS400)
• Hotel Point of Sale Systems: (Infogenesis, Micros 8700, Micros 8900)
• Electronic Lock Systems: (Vingcard, Saflok)
• Backoffice Accounting Systems: (Scala, Sun Microsystems)
• SPA Management Systems: (Spasoft)
• Time Management Systems: (ADP, Skypere, Oasys)
• Email Systems: (MS Exchange, Lotus Notes)
• Video Systems (On Command, Quadriga)
• Webdesign (HTML, Flash)