desktop support engineer
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Education: 4
Experience: 4 years
Relocation: Yes - Internationally
Career Objective
Customer & Services Support Engineer with over 4 years IT experience. Proficient in windows platform, possess strong communication and problem solving skills developed through a variety of products.
Professional Experience
Experience
Usman International (Sharjah Free Zone) Feb 2007 up till now
Customer & Services Support Engineer
Customer support
Problem analysis and resolution skills
Microsoft windows Desktop support
Team player in working with others to ensure excellent user support
Proven ability to meet critical deadlines
Good and fast learning ability
Installation, Configuration and support for operating systems applications including Windows XP, 2000, Office XP
Troubleshooting and support on hardware/operating systems and applications for desktop, laptops and printers
Support network resources like hp printers, scanners and multi function devices.
MARVI TRAVELS Jul 2005 to 15 Aug 06
Technical support of computers and workstations
Installing local and network printers
Receiving maintenance calls and to solving them
Troubleshooting / solving software and hardware problems
Installing and configuring end user operating systems
Preparing technical reports and specifications related to network devices and computers
THE BUILD POINT CONSTRUCTION COMPNAY Jan 2004 to Jun 2005
Customer Support Engineer
Attending users complaints for Desktop PCs, Laptops, Printers, Scanners and other hardware devices
Problem analysis and resolution skills
Microsoft windows Desktop support
Installation, Configuration and support for Microsoft operating systems applications
Troubleshooting and support on hardware/operating systems and applications for desktop, laptops and printers
Solve problems of local and network printers at user end
Eductation
EDUCATION
Bachelor of Science in Information Technology 2003 University of Sindh, Jamshoro.
Certification
IT Certification
MCP (MICROSOFT CERTIFIED PROFFESIONAL)
MCSA (MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR)
Additional Information
OTHER SKILLS
Proven ability to meet critical deadlines
Demonstrated ability to gain required knowledge and expertise in short time frames
Strong mathematical aptitude.
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