IKWUETO CHIKA NICE

To be part of a team of people with brilliant foresight that would help develop my innate skill and together with knowledge, inspiration and hardworking, build a renowned company that would stand the test of time

• Troubleshooting of faulty equipment, perform repair in order to make the equipment operational again, on site / bench Technical Support.
• Investigate and respond to customer complaints in a tactful, courteous and effective manner.
• On-Site / Bench / Walk-in preventive maintenance, repair, modification and installation as necessary
• Disassembly, assembly, modification and testing of mechanical and electronic modules.
• Same day or next day response for trouble calls based on time of placement.
• Provides customer support on HP-Compaq product.
• Schedule and complete periodic maintenance on assigned systems as required.

• Obtain and use the HP information Resources needed to support ProLiant server product.
• Use the available HP tools and utilities to configure and install a ProLiant server, and then validate and test the solution.
• Discuss how to optimize ProLiant Storage Solution.
• Describe methods for providing high availability and data protection
• Perform systems management tasks required to provide service.

June 2003-Dec.2003: Hinckley Associate Nigeria Limited, Port
Harcourt, Rivers State
Industrial Training
• Identifying HP products: This module introduces HP desktops, notebooks, personal workstations, tablets, and tin clients.
• HP Tools and utilities: This module introduces select HP tools and utilities that can be useful for basic troubleshooting.
• HP support resources: This module introduces a selection of useful HP resources and documentation.
• Installation and configuration: This module introduces the more important installation and configuration concepts and procedures.
• Basic troubleshooting: This module introduces basic safety and troubleshooting procedures.
• Troubleshooting and repair: This module introduces the components found in HP computers and provides all the information you should need for basic repair of each component.
• Mail server Administration; creating users and setting access levels for users via the active directory on window 2000 Advanced server.

1999-2004 : Enugu State University of Science and technology, Enugu.
• Qualification: B. Eng, Computer Engineering.
• Grade: Second Class honours ( Lower Division )
1992-1998: Special Science School, Nsukka, Enugu State.
• Qualification: West African School Certificate.
1988-1992: Police Children school, Abakaliki Road, Enugu State
• Qualification: First School Leaving Certificate