IS/IT & Telecom Related

Constant search for new challenges and opportunities and my ambition to be involved in a multitasking, multicultural and demanding environment where I can combine my experience in IT, Telecom, Mechanical eng. and commercial / industrial expertise.

My career developments over the past 7 years started with the Sincor Project (Venezuela) and continued with the challenge of setting up and control the OPCO IT infrastructure a role were I assuming the IT functions in accordance with industrial standard requirements. The industrial Formation feed on me professional orientations were new challenges turn into a necessity, all of these based on a perfectionist point of view in the project evolution.

As trilingual and with a multiple career evolution as engineer; my involvement on projects merge with the combination of the different technical “languages” that are required on the industrial field to balance the results delivery on important and challenging company targets.

Previous Experience is related to commercial and telecommunications companies, here a large amount of responsibilities and customers requirements was managed along more than 4 years assuming different roles on the organization.

YEAR / INSTITUTION / DEGREE
1997 Universidad de Oriente (UDO)- Venezuela Mechanical Engineer
1998 Centro empresarial petrolero y Petroquímico - Venezuela IT Network Specialyst
2005 University of Liverpool - UK Graduate Degree in IT
2006 University of Liverpool - UK Msc in IT

• Bureau Veritas Certification Reference Code: TRG-2006-084-016 as Auditor
• Helpdesk Manager Certification (HDM Foro Helpdesk- Argentina).
• Member of the Disaster Recovery Journal and the International Quality and Productivity centers (IQPC) on USA for contact Center and IT & Telecom Guidelines for Business Continuity.
• 3 th. Degree Defensive and Preventive Car Driving Certification. (Lat. Equivalence for French “C“License).
• Microsoft Courses & Certification: 4525, 4686, 4912, 4696, 5035, 5044, 2173, 2272, 2151.

Information Technology (IT) Department Management, Inventory Management and Control, SAP Administration of IT resources and definition of cycles of automatic reinstatement,Service Level Agreements (SLA) and IT & IS KPI Definition,System integration and quality assurance, Purchases and Contract management. (Budget Control: OPEX / CAPEX), Contract definition and pursuit for IT, IS, and Telecom Services, First and Second Level Helpdesk Support Management, quality assurance methodology design (Helpdesk Audits impact over IT KPI, Management, installation and tune-up of Process and industrial software suites, Audit preparation and execution to detect potential problems on IT, IS or Telecom infrastructures, organizations and equipments , Information Technology (IT) Project Network Administration: IIS, DNS, WINS, DHCP, File & print Server, Active Directory, etc, Database Management (SQL, Oracle, DB2, Ensuring the equipment maintenance, liaising with manufacturers and initiating calls for emergency maintenance as necessary, Hardware life-cycle management (Budget, purchases, evaluation, etc) to ensure replacement cycles occurrence, Performing and design backup strategies for all systems, Data Center Commissioning and optimization,SCIS (International Security Classification System) and ISO 14001 Certification as Auditor role,
Develop strategies and tools to provide day-to-day support to staff on the use of network resources.