Travel Management and staff/expatriate support
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Education: 4
Experience: 15 years
Relocation: Yes - Internationally
Career Objective
Having a sound experience in travel/airport industry, hospitality, and guest/customer relation field may give me a passport to join a respectable oil, pertoleum or gas company
Professional Experience
Jan. 1995 - Current Senior guest relation officer, InterContinental Hotels, Cairo Airport Division
- Supervising subordinate staff to ensure state-of-the-art superb service
- In charge of handling VIP guests
- Facilitating the chain's guests traveling needs through the "meet & assist" service
- Acting as a liaison between the chain's arriving and departing guests and the airport authorities, airway companies, customs representatives…etc.
- Providing the safest and most luxurious transportation service to/from the chain's hotels through subcontracting prestigious limousine companies.
- Arranging the chain's weekly & daily travel log and accordingly setting daily work-plans and reporting to the hotel's management
- Acting as hotel's reservation desk.
- Executing routine practices with related divisions as front office, concierge, reservation, financing, …etc.
Sep.93 - Dec.94 Guest Relation Officer, SYAG Pyramids Hotel, Cairo Airport Division
Feb.93 - Aug.93 Guest Relation Officer, Shahrazad Hotel, Cairo Airport Division
Jun.92 – Nov.92 Receptionist, Sindbad Beach Resort, Hurghada
Eductation
B.A., Faculty of Law, Ain Shams University, July 1992
Certification
Received the "President's Award; Middle East and Africa for Best Guest and Employee Satisfaction"
Additional Information
Training
Successfully completed proper hospitality training courses in a list of topics including:
My Guest … My Customer
Fit Marketing
Customers Come First, and more
Skills
Interpersonal skills
Mastering official regulations and regimes of airports/travel industry
Utmost management of VIP treatment/ protocols
Fully acquired social intelligence to deal with a wide range of guests
Friendliness that translates into prompt identification with guests' needs and requirements in an efficient manner
Readiness to work under pressure, emergencies and tight deadlines
Trouble shooting and flexible behavioral change
Implemented high persuasion skills to achieve the highest sale rates
Language skills
Arabic: Mother tongue
English: Fluent spoken and written
Computer skills
Microsoft office
Internet Applications
Hot Categories
Chemicals
Batteries
