IT-Head

My objective is for self-improvement and to excel my career in company Operations would like to put efforts in developing/growth of the organization and achieve a laid goal with my best effort and sincerity.

„« Create, Administration & train users e-mail, users accounts and provides proper access to e-mails and network.
„« Implement Internet/firewall services in the network and provide Internet access (DSL, Dial up, ISDN & Broad Band).
„« Hardware, System software, Operating Systems upgrades (mid-size to large networks 100+ terminals).
„« Collecting information on the latest technology suitable for the Company.
„« Co-ordinate with users, factory site users, vendors and management during ERP implementation.
„« Manage and develop file server automation and exchange and antivirus server implementation.
„« Designing, implementing and supporting networks. Administrate/Maintain Windows2000 server /MS-Exchange/CITRIX.
„« Understanding, resolving and communicating solutions to technical questions in a prompt and professional manner via the support ticketing software, email, online forums, phone and live chat.
„« Performing first level diagnosis of problems to help maintain a highest first level problem resolution rate.
„« Being the central point of contact for reporting all problems and the inquiry of the status of a problem.
„« Monitoring progress of all escalated problems utilizing the problem management system.
„« Managing ISDN/IP allocation and ensuring minimal downtime of machines
„« Successfully developed various schemes via Reward, Recognition, various other practices for the
development of team and employee retention with minimum attrition rate.
„« Suggesting improvements in the operations and processes to make the system foolproof.
„« To organize all departmental activities to provide operations that fully satisfy customer expectations and enhance principal relations.
„« To maximize departmental productivity through the effective design and implementation of procedures, work processes and individual performance reviews.
„« To ensure that in-house IT opportunities are rigorously pursued, and that systems are comprehensively utilised by the Division to improve efficiency and customer service.
„« To create an environment where all departments and staff develop and excel.
„« To provide personal coaching and mentoring where appropriate so as to ensure the full productivity and development potential of all team members.
„« To enhance the reputation of the Group at every opportunity when interacting with others.

„« Microsoft Certified Professional Course (MCP) from Global net Solution, Mumbai.
„« Certification from AS/400 operation and management From Syspro, Mumbai.
„« Int'l Diploma in Computer Programming & Applications. IDCPA-APTECH from National
Center for Information Technology. (U.K)
„« Post Graduate Diploma in Computer Science from Advance Computer Informatics Institute.
„« Diploma in Electronics & Telecommunications from B.V.I.T New Bombay.

computerized Irrigation System for Muwafak Est. Riyadh air-port Garden Project
riyadh, K.S.A.
Nursery Management System for Saudi Govt. Nursery & Green House, Riyadh, K.S.A.
Point Of Sale System for M. M. Ltd.; For Super Markets, Boutiques Etc., K.S.A.
Inn-serve Restaurant Management System for Australian Based Long John Silvers Fast Food & U.S. Based, Pizza Hut, Fast Food Outlets All Over Riyadh, K. S. A.
Centralized Computer Networking-Saudi-Hollandi Bank and Ministry Of Defense in K.S.A.
Installation of Pos, Dumb Terminals, Controllers & Network in the Qatar, K.S.A, Denmark & Sweden.
Installation Avery Bakel Weighing Bridge ‘Vcomputer controlled system in Oman
OS SYSTEM : IBM / Ms-Dos, As/400, Windows2000/Xp, Linux and Novell.
HARDWARE :Intel, IBM, Dell, NEC, Toshiba, Compaq, Sony, Gateway2000, Bull, RIGHTFAX & Compatible, Bar- coding systems (Zebra).
SERVERS : Compaq Prolient, ACER, Dell, IBM E-Servers, As/400 and Gateway2000.
BACKEND : Ms Office/Xp, Oracle, Sql, Major DTP & Application/Accounting Software‘¦s and others.
OTHERS : Host On Demand For As/400, Host Front For As/400, Great Plains, Back-Office Etc.
SP. : Electronic Fund Transfer Point of Sales System (EFTPOS) For Retail Solutions.
POS H/W : Brt2000, Casio, IBM, Metrologic, Sharp, NCI Xpress and Fas-fax.
Office Automation: CCTV, Video Conferencing, Security Systems & Key Telephone Systems (EPBX).